Sheryl Lim

Hui Ying Lim Head of ICT Project Management Office @ AirAsia Phone: Email: -- 14 years of combined experience in Project Management, People Management and Software Test Management. Serviced multinational corporations, local enterprises and start-up company in IT, E-Commerce, Telecommunications, Financial Services and Aviation industries, with clients and counterparts spanning across South East Asia countries, China, India, Ireland, UK, America, Monaco and Bulgaria. A born problem-solver who leaves no stone unturned, backed with strong analytical, logical yet critical thinking, and bigpicture person in nature. Great communicator and high achiever. Eager learner who adapts quickly in diverse cultures and functions environment. Proven track record in stakeholders management, negotiation and conflicts handling. Experience Head of ICT PMO | AirAsia Sep 2015 – Nov 2016 · Managed and led overall IT program for AirAsia eCommerce, Enterprise and Infrastructure portfolios, strengthening ICT Project Management Office's function to help cross-department project teams achieve better project consistency, quality and visibility - by streamlining and maintaining project management standards, methodologies and tools. · Grown PMO team capacity in less than a year time to undertake 15 major/medium complexity projects running simultaneously from all 3 major portfolios (eCommerce, Enterprise & Infra) while consistently improving reporting mechanism for senior management's visibility on project status and issues escalations. · Managed communications and expectations with key stakeholders from AirAsia Group and all AOCs (IT/Enterprise/Commercial) and Senior Managements while constantly and proactively aligning ICT project pipelines to the business objectives and roadmaps of respective program/portfolios. Group Commercial Project Manager | AirAsia Apr 2014 – Aug 2015 · Key gatekeeper for all eCommerce project requests for entire AirAsia Group prior to ICT involvement. · Reviewed and approved/rejected/KIV project requests based on business case while aligning with company's yearly business objectives and strategies while enabling project team to be more focused on planned roadmap with reduced ad-hoc requests. · Prioritized projects according to business impacts (ROI, branding, security/regulation, customer satisfaction, user experience etc). · Tracked and monitored the realization of business case (i.e. incremental revenue projected) post project launch. · Improved overall collaborations between Commercial and ICT departments in managing eCommerce project pipelines and helped ICT in general in prioritizing developments mutually agreed with business stakeholders. · Provided transparency of ongoing project status on timely manner to all stakeholders through the establishment of a common understanding on expected turnaround time for every project phase involved. · Presented mutually agreed ICT project roadmap to all AirAsia Group & AOCs’ CEOs & Commercial Heads on quarterly basis. Successfully launched major systems/projects within a year time as committed, key ones including: new booking engine, new mobile Lite, Web Check-in revamp, Asean Pass website, Duty Free eCommerce website, Centralized AA BIG Portal, Complimentary Voucher System. · Adopted new process flow for project request across all key stakeholders and departments resulted in improvement of overall project & product management efficiency. Software QA Manager | Experian Decision Analytics Jun 2013 – Apr 2014 · Managed a team of 27 testers with 4 leads heading the test operation of in-house development systems and releases mainly for Europe region. · Established relationships and managing expectations from internal and external key stakeholders consisted of Product, Project Management, Delivery Consultants, Architects, Software Development and Global Support teams spanning across Malaysia and European countries. · Engaged closely in the negotiations of product release scope and resources with Product/Project Managers and Business Analysts to ensure technical implementations are aligned to meet the market’s needs. · Restructured the QA team by identifying talents for the right roles and responsibilities to help improve overall effectiveness and efficiency in managing the test operation. · Collaborated with global cross-functional teams to maximize resource utilization for operations. Software Test Consultant | WebdeAsia Jan 2012 – Mar 2013 · Freelance Test Consultant for a local start-up specialized in research and development of IT solutions i.e. web portals and web applications, mobile applications and kiosks. · Reported to the Technical Chief, wholly responsible for the end-to-end test cycle management and execution of multiple projects collaborating with local and offshore outsourcing development teams across KL, India and Vietnam. · Designed custom test strategy for each test project according to the project’s requirements, complexity, time frame and resources. · Focal point of contact for clients and vendors in all test projects and test deliverable. · Regular Test Reports presentation to local and offshore clients. · In-charge of overall test planning and execution for all in-house software products including test scheduling, developing tailored test methodology, executing test cases, reporting and tracking bugs. Software Test Consultant | Tune Money Apr 2011– Nov 2011 · Contracted Test Consultant to help client manage and supervise overall front-end and back-end testing of eCommerce · Collaborated with vendors and partners from multiple integrated systems including web solutions, loyalty/card/helpdesk/flight redemption systems · Liaising with all contributing business function department to ensure respective function areas are tested in the web portal Led a team of business users to run iterations of User Acceptance Testing and Pilot Testing in production with actual card transactions and point redemption prior to official launch of the new web portal to public. · Daily test report presented to Chief Project Consultant and senior business stakeholders to escalate issues, manage risks and propose mitigation plan. · Responsible for the hiring of testers to build test team for future project pipeline. Software QA Manager| IBM Aug 2005 – Mar 2010 · Managed and led an SQA team in the implementation of quality management, process documentation, ensuring conformance to customer and quality requirements and process improvement. · Successfully transitioned a new SQA team of 6 engineers in Kl from India by hiring SQA with proper skill set and providing them with well-planned onsite training as well as building the test infrastructure so the team can be productive within 3 - 6 months independently. Software Test Lead | Motorola Jul 2002 – Jul 2005 · Led a team of 8 SQA engineers to ensure the quality of IBM Netcool Wireless Network Management product by ongoing training internally and externally as well as introducing continuous improvement including automation and test efficiency. 2 · Led implementation of quality management, process documentation, ensuring conformance to customer and quality requirements and process improvement. Education Bachelor’s Degree, Information Technology UNIVERSITY OF MALAYA,- Skills & Abilities Leadership Competencies People/Team Management Coaching Problem Solving Stakeholder Management Negotiation Political Acumen Conflict Resolution Domain Knowledge Competencies Software Development Life Cycle (SDLC) Agile Methodologies Requirements Analysis Software Testing & Test Management Software Quality Assurance E-commerce Telecommunications Business Analysis Software as a Service (SaaS) Enterprise Software Courses CMMI Level 5 Workshop Effective Coaching and Mentoring New Manager Fundamental by IBM Basic Blue for New Leaders by IBM Project Management Professional Foundation Internet Marketing and Search Engine Optimization UNIX Fundamentals ISO 9001:2000 Awareness Project Management Professional Certification Training (on-going) Honors Top Talent Award, Managerial Promotion (IBM, 2008 – 2009) BRAVO Award (Vallent, 2007) BRAVO Awards (Motorola, 2004 & 2005) 3