Sheryl Lim

Experience

Head of ICT PMO | AirAsia (2015 – 2016)

• Managed and led overall IT program for AirAsia eCommerce, Enterprise and Infrastructure portfolios, strengthening ICT Project Management Office's function to help cross-department project teams achieve better project consistency, quality and visibility - by streamlining and maintaining project management standards, methodologies and tools.
• Grown PMO team capacity in less than a year time to undertake 15 major/medium complexity projects running simultaneously from all 3 major portfolios (eCommerce, Enterprise & Infra) while consistently improving reporting mechanism for senior management's visibility on project status and issues escalations.
• Managed communications and expectations with key stakeholders from AirAsia Group and all AOCs (IT/Enterprise/Commercial) and Senior Managements while constantly and proactively aligning ICT project pipelines to the business objectives and roadmaps of respective program/portfolios.

Group Commercial Project Manager | AirAsia (2014 – 2015)

• Key gatekeeper for all eCommerce project requests for entire AirAsia Group prior to ICT involvement.
• Reviewed and approved/rejected/KIV project requests based on business case while aligning with company's yearly business objectives and strategies while enabling project team to be more focused on planned roadmap with reduced ad-hoc requests.
• Prioritized projects according to business impacts (ROI, branding, security/regulation, customer satisfaction, user experience etc).
• Tracked and monitored the realization of business case (i.e. incremental revenue projected) post project launch.
• Improved overall collaborations between Commercial and ICT departments in managing eCommerce project pipelines and helped ICT in general in prioritizing developments mutually agreed with business stakeholders.
• Presented mutually agreed ICT project roadmap to all AirAsia Group & AOCs’ CEOs & Commercial Heads on quarterly basis. Successfully launched major systems/projects within a year time as committed, key ones including: new booking engine, new mobile Lite, Web Check-in revamp, Asean Pass website, Duty Free eCommerce website, Centralized AA BIG Portal, Complimentary Voucher System.
• Adopted new process flow for project request across all key stakeholders and departments resulted in improvement of overall project & product management efficiency.

Software QA Manager | Experian Decision Analytics (2013 – 2014)

• Managed a team of 27 testers with 4 leads heading the test operation of in-house development systems and releases mainly for Europe region.
• Established relationships and managing expectations from internal and external key stakeholders consisted of Product, Project Management, Delivery Consultants, Architects, Software Development and Global Support teams spanning across Malaysia and European countries.
• Engaged closely in the negotiations of product release scope and resources with Product/Project Managers and Business Analysts to ensure technical implementations are aligned to meet the market’s needs.

Software Test Consultant | WebdeAsia  (2012 – 2013)

• Freelance Test Consultant for a local start-up specialized in research and development of IT solutions i.e. web portals and web applications, mobile applications and kiosks.
• Reported to the Technical Chief, wholly responsible for the end-to-end test cycle management and execution of multiple projects collaborating with local and offshore outsourcing development teams across KL, India and Vietnam.
• Designed custom test strategy for each test project according to the project’s requirements, complexity, time frame and resources.
• Regular Test Reports presentation to local and offshore clients.

Software QA Manager | IBM  (2002 – 2011)

• Managed and led an SQA team in the implementation of quality management, process documentation, ensuring conformance to customers’ requirements and quality standard.
• Test Consultant to help client manage and supervise overall front-end and back-end testing of eCommerce web portal.
• Collaborated with vendors and partners from multiple integrated systems including web solutions, loyalty/card/helpdesk/flight redemption systems
• Liaising with all contributing business function department to ensure respective function areas are tested in the web portal Led a team of business users to run iterations of User Acceptance Testing and Pilot Testing in production with actual card transactions and point redemption prior to official launch of the new web portal to public.
• Daily test report presented to Chief Project Consultant and senior business stakeholders to escalate issues, manage risks and propose mitigation plan.