Sheryl Bastian

SHERYL BASTIAN​ Real Estate Virtual Assistant​- |-| Benguet 2604 PROFESSIONAL SUMMARY​ Detail-oriented and highly skilled Real Estate Virtual Assistant with 2+ years of experience in data entry, database management, and real estate support. Proficient in using industry-standard tools including Vault, CoreLogic Property Guru, REX, RP Data, and ID4Me. Specialized in sales prospecting, property management systems, and data integrity solutions. Known for improving workflow efficiency through geo data cleanup, merging duplicate records, and supporting property management processes. CORE COMPETENCIES​ • Real Estate CRM & Property Management Tools​ • Database Management & Data Integrity​ • Sales Prospecting & Sales Support​ • Geo Data Cleanup & Ownership Verification​ • Duplicate Merging & Contact Management​ • Data Mining & Reporting​ • Administrative & Back-Office Support​ • Time Management & Task Prioritization PROFESSIONAL EXPERIENCE​ Real Estate Virtual Assistant​ Wingman | September 12, 2024 – Present ●​ Provided virtual assistance to real estate clients with a focus on sales support and prospecting. ●​ Completed specialized training in Sales Prospecting, Sales Support, and Property Management. ●​ Utilized tools like REX, RP Data, and ID4Me for database updates, lead sourcing, and market research. ●​ Assisted in maintaining CRM data accuracy and streamlining communications between clients and prospects. Real Estate Virtual Assistant​ REassist Virtual Services | February 2023 – August 2024 ●​ Entered and maintained accurate real estate records using CoreLogic Property Guru and PropertyMe. ●​ Conducted ownership verification, geo data cleanup, and merged duplicate contacts/properties. ●​ Supported data mining projects to extract insights and streamline property operations. ●​ Utilized Vault, PriceFinder, PropertyTree, and other industry tools to assist property managers and agents. Database Coordinator (Project-Based)- One-month Contract ●​ Oversaw a short-term project focused on cleaning, updating, and structuring real estate database entries. ●​ Ensured consistency and compliance with data formatting and ownership verification. ●​ Used tools such as PropertyMe and Excel for rapid data sorting and integration. Customer Service Representative​ Sitel Corporation | January 2019 – August 2021 ●​ Resolved customer concerns efficiently while maintaining quality metrics such as first-call resolution. ●​ Maintained up-to-date customer records and provided accurate information using client CRM tools. ●​ Handled a high volume of inquiries with professionalism and empathy. On-Call Office Staff​ Forest House Assessment and Training Center Inc. | December 2018 – January 2019 ●​ Performed general administrative duties including documentation, record-keeping, and clerical support. ●​ Assisted in maintaining an organized and productive work environment. TOOLS & TECHNOLOGIES • Vault • CoreLogic Property Guru • REX • PriceFinder • Ailo • RP Data • ID4Me • PropertyMe • PropertyTree​ • Microsoft Office (Word, Excel) • Google Workspace TRAINING & CERTIFICATIONS​ • Specialized Training in Sales Prospecting, Sales Support & Property Management | Wingman | 2023​ • Customer Service Training | Forest House Training and Assessment Center | 2018 EDUCATION​ Secondary School Diploma​ Pines City National High School | 1990 – 1994