Sherwyn Lozano

 Sherwyn N. Lozano Lot 1 Block 1, Roxasville Street, Brgy. Pasong Tamo, Quezon City Mobile #:- SUMMARY OF QUALIFICATIONS An experienced licensed Physical Therapist with more than a year experience in a home-based job set-up and been part of a team that handles both sales and customer service through inbound/outbound calls, and email communications. Knowledgeable in using ForceDesk, Freshdesk, VeraCore, Shopping Cart and taking calls with Ring Central. In addition, a driven and reliable professional with more than 7 years of experience in the BPO industry. With strong and proven track record of delivering results and top performance in the fields of customer service (email and voice) and inbound sales. Work Experience ­ Mamba Logistics – Lead Generation Specialist May 1, 2020 – May 14, 2021 Handled 175 outbound calls/day to generate leads for logistic shipments. Responsible in generating 8 to 10 leads per day. Responsible in following up leads. Responsible in extracting leads in GTZShipper tool and update it when adding prospects. Ensuring HubSpot tool is updated. CRI Naturals/Skin Research Institute Sales and Customer Service Representative November 2018 – February 2020 Handled inbound/outbound calls and email communications for both sales and customer service lines of business. Provided service to customers by resolving issues from customer service calls and/or emails; and making tailored fit offers to sales calls. Also, handled potential customers from voicemail box. Experienced in handling Amazon and Ebay online store accounts. Responsible in maintaining the account health of the stores. Responsible in closing and relisting products when needed. Responsible in resolving customer issues in relation to their negative comments about the products. Responsible in communicating to the warehouse with regard to the shipment of customer orders and answer tracking queries. Responsible in sending sales reports, stocks and store accounts status Knowledgeable in the following tools: Zendesk Forcedesk Freshdesk Veracore Shopping Cart Ring Central Nextiva GTZShipper Slack Concentrix Corporation October 2015 – August 2017 Spark Place Building, Cubao, Quezon City Philippines Positions Held: Team Leader, Uber Email and Chat Support September 2015 – August 2017 Handles a team with 25 agents and 1 SME Ensures performance of the team is of a high standard Presents the Weekly Business Report (WBR) to Operations Manager Sets monthly team goals based from account target that varies every month and discuss to the team Assistant Team Leader, Consumer Electronics (Voice Account) October 16, 2012 - August 2015 Started as an inbound sales professional that takes inbound sales calls for SONY Electronics for a year Became a Subject Matter Expert (SME) on September 1, 2013 Promoted as an Assistant Team Leader on October 2013 Handles a team of 15 agents Leads the team in the absence of Team Captain Mentors and coaches focus agents and discuss areas of improvement in a daily basis Provides feedbacks of running stats of each team member in a daily basis Shares team’s strengths and challenges to Team Captain daily base, and provides action plan on how to improve number of sales Aegis People Support - Makati City, Philippines September 2010 up to October 15, 2012 Positions Held: Travel Sales Executive/Peer Mentor (EXPEDIA Telesales) September 2010 – October 15, 2012 Ensure that customer’s expectations are met and exceeded with their travel needs Being able to contribute high conversion for overall team’s performance Develops coaching and learning culture every day during Nesting Helps newly hire agents discover what is expected from them like individual targets and team goals Gives feedbacks through one-on-one coaching in a daily basis Works in accordance with the company’s core values and policies Lopez Hospital - Balaoan, La Union August 2003 – December 2008 Position Held: Physical Therapist Responsible in thoroughly evaluating patients to come up with the correct PT impression using special tests and execute PT treatments accordingly. Responsible in creating patient’s chart/documents in relation to their case progress. Responsible for the proper endorsement of patients for every scheduled doctors check-up and make recommendations for PT treatments or approach appropriate to patient’s case progress. Achievements Concentrix Corporation 2016 President’s Club Awardee 2014 Top Employee Awardee 2013 Top Employee Awardee Expedia Telesales, Travel and Hospitality 2010 Year End Top Sales Agent Awardee Training/Workshops Attended Financial Management March 2017, Concentrix Corporation Learn to Lead Training November 26-27, 2015, Concentrix Corporation Leadership Enhancement an Advancement Program – Module 1 (LEAP) Team Champions Development Program February 11-13, 2014, Concentrix Corporation SALES – COACHES Tactical Improvement Workshop May 13, 2011 – Aegis People Support, Makati City By: John Hall, Expedia Trainer Other Skills Can easily adapt to new environment and changing tasks Knowledgeable in software applications such as Microsoft Word, Microsoft Excel and Microsoft Powerpoint Collecting, organizing and analyzing data Customer Service Skills Educational Attainment TertiaryBachelor of Science in Physical Therapy, Degree Holder Lorma Colleges – San Fernando City, La Union SY: 1996 – 2001 SecondarySaint Christopher Academy Bangar, La Union SY: 1992 – 1996 Character References Freya Camille Delos Santos Senior Operations Manager, Concentrix Corporation Mobile #:- Personal Information Birthdate: March 23, 1979Religion: Catholic Birthplace: Bangar, La Union Height: 167 cmWeight: 79kg