Sherryl Ann B Calano

Sherryl Ann B. Calano CONTACT - - Quezon City Summary Highly motivated and customer- focused professional with extensive experience in customer service, financial transactions and administrative support, seeking a Junior Virtual Assistant/ Customer Support role. Proven ability to provide excellent service handle financial task with accuracy and adapt to new challenges. Eager to leverage strong communication and problem solving skills to support organizational efficiency and enhances customer satisfaction. Demonstrate loyalty, a strong willingness to learn new skills and commitment to increasing productivity. Skills WORK HISTORY Customer Service & Support Branch Cashier (June 2011- June 2015) Provide comprehensive support to customer and internal teams via various channels (phone, email, chat). Handled customer inquiries resolved issues promptly and escalated complex problems. Utilized CRM systems to track interactions and manage support ticket. Prepared reports on customer service metrics and trends. Assisted in creating knowledge base articles and FAQs. Delivered exceptional service in fast-paced environment. Greeted and assisted visitors and customers. The Old Spahetti House Administrative Assistance Administrative Assistant Makati Branch (November 2009- Mar 2011) Managed email correspondence and drafted professional emails. Organized and maintained files and documents. Coordinated schedules and appointments. Managed appointment schedules. Prepared presentations and reports using Microsoft Office Suite (Word Excel PowerPoint) Maintained a tidy and organized reception area. Assisted with basic administrative tasks such as data entry and filing. Assisted with basic office tasks as needed. ResultsCX Financial Associate (December 2015- March 2025) Pagcor E- Games The Old Spahetti House Cashier/ Receptionist SM North Edsa Branch (January- November 2009) The Old Spahetti House Cashier/ Receptionist Ortigas Branch (July - November 2008) EDUCATION Our Lady of Fatima University Bachelor of Science in Hotel and Restaurant Managment- Financial Transactions & Cash Handling Accurately processed customer payments and resolved billing inquiries. Efficiently managed and explained customer account statement. Managed cash and processed transactions using POS system with accuracy and efficiency. Monitored cash flow and managed financial matters. Handled cash flow and financial task. Communication & Organization Demonstrated strong written and verbal communication skills. Maintained organized records of transaction and customer interactions. Documented customer interactions and updated customer records. Managed communications including answering phones and responding to emails. Handled phone calls and directed inquiries. Other Skills Problem Solving Time Management Adaptability & Quick Learning POS Operations Attention to Detail Customer Relationship Management (CRM) Data Entry Record Keeping Scheduling Email Management Report Generation