Shernette Bartley

Shernette Antoinett Bartley Royal Palm Drive, Orange district, Sign P.O, St. James TEL#:-/- EMAIL:- OBJECTIVE My long term objective is to secure a position that would help to foster and utilize my experience and analytic skills to assist in obtaining organizational objectives, while advancing my professional expertise. Summary Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems 10 years of Customer Service excellence. Excellent written and verbal communication skills, with a keen eye for detail. Computer Skills; Word, Excel, PowerPoint, Access, Outlook, Windows Vista/XP, General math skills, Financial skills, documentation skills and highly trainable. STRENGTHS Highly adaptable to the ever changing global environment. Ability and openness to work with a diverse customer base. Enthusiastic and cooperative, a fast learner and a team player. Extremely productive in a high volume, high stress environment. Loss Prevention capabilities with strong Negotiation skills. Detailed and process oriented, well rounded and articulate. Willingness to take on added responsibility. Excellent decision-making and problem solving capabilities. Motivating, focused, and competent. Maintains a gracious and professional attitude. Experience Education Consultant, Great Virtual Works – Online Employment (2015-Present) Provide Customer Service Assistant. Provide educational information on ordered products. Update Account details Cashier Supervisor, Cambio King/Quick & Easy Bill Pay (2015) Accurate and timely processing of customer transaction. Provide quality customer service. Prepare daily lodgments and balanced cash register at the end of the day. Build and maintain enduring customer relationships to boost sales and generate repeat business. Perform Cambio and Office Assistant duties, when required. Check daily cash accounts; prepare accounting reports and other book keeping duties. Process cash, checks and credit card payments. Telemarketing Supervisor, Professional Marketing Associates (2014) Monitoring, Coaching, Team building. Administrative duties (filing, preparing pay-slips, timesheets). Recruiting, Conducting interviews. Staff evaluations and other office duties. Collections Agent, Alliance One Inc. -) Provide quality customer service. Adherence to the Fair Debt Collection Practice Act (FDCPA). Negotiate with customers for prompt payment of outstanding loans. Maintain call quality goals. Collecting delinquent accounts, loss mitigation and loan settlements. Telemarketing Supervisor, Visionary Telecommunications Ltd. -) Ensure employees comply with company policies and guidelines. Manage team performance, establish goals, and meet client needs. Preparing daily reports of employee performance. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency. Teambuilding & Supervision. Staff Development & Training. Monitoring, coaching. Bank Teller, Jamaica National Building Society (2008) Accurate and timely processing of account transaction. Prepare daily lodgments and balanced cash register at the end of the day. Process loan payments, money transfers, cash, checks and issuing saving withdrawals. Preparing currency transaction reports. Processing request; exchanging foreign currency, provide copies of statements and carrying out safety –deposit procedures. Adherence/Compliance to Banking policies, procedures and guidelines. Advertising new service to generate business; loans, mortgages and insurance. Cashier/Customer Service Representative, Paymaster Jamaica Ltd, -) Accurate and timely processing of customer transaction. Maintain accurate details of transactions. Prepare daily reports for accounting manager. Prepare daily lodgments and tally full cash, check, credit payments at the end of the day. Build and maintain enduring customer relationships to boost sales and generate repeat business. Education University of the West Indies Open Campus(2012) Heart Trust National Training Academy(2005) Waterford High School (1998) Various online/in-house employment training and certified courses. Qualification and Achievements Supervisory Management course (2012). Data Operations course (2005). English A, English B, Social Studies (CXC, 1998). Worked as Presiding Officer in the 2012 Local Government Elections. Worked as Poll Clerk in the 2011 General Election. Former Events Coordinator Gravel Hill Benevolent Society. Student Councilor and Peer Counselor at Waterford High School. Debate Team member at Waterford High School. Awarded for best Customer Service experience and most improved Collections Agent (Alliance One Ltd) Certificate training as Collections Agent (Alliance One Ltd). Basic training in Motor Vehicle and whole life Insurance. (Orion Insurance Brokers) References A list of references will be made available upon request.