Sherly Canghagas

SHERLY CANGHAGAS CSR/Virtual Assistant Profile Dedicated professional with 12+ years of experience in customer service, technical support, and virtual assistance. Skilled in troubleshooting, client communication, lead generation, and administrative support. Known for strong problem-solving, organizational skills, and delivering excellent customer experiences. Seeking to contribute expertise in technical support or client-facing roles with long-term growth opportunities. Work Experience --Montilla St, Brgy Zone 4-A Pulupandan Neg. Occ. Philippines Growth99 Customer Experience Specialist Met with clients to gather concerns, updates, or 2024 changes for their websites. - Education Recorded and summarized client meetings; emailed 2025 detailed requests to the support team. Ensured accurate communication and smooth Computer Science coordination between clients and technical staff. Virtual Assistant – Real Estate TFI 2012 High School Diploma Cold Caller Conducted cold calling and SMS outreach to 2021 generate and qualify leads. - Supported administrative tasks, scheduling, and 2024 tenant communication. Tan-awan Nat’l High School Assisted with basic property management, including - coordinating maintenance requests. Expertise Customer Support RE Virtual Assistant Transcom Worldwide Inc, Technical Support Representative- Passed targets in quality, calls, & satisfaction. Guided customers through step-by-step technical fixes and system checks. Appointment Setting Consistently achieved performance metrics in CRM Tools satisfaction. resolution time, quality assurance, and customer References Language English John Jesner Palmes Thomas Marks Filipino Transcom Worldwide Inc,/Team Lead D’Storm Prop Group / CEO Email : -om Phone: - Email : -