SHERLY CANGHAGAS
CSR/Virtual Assistant
Profile
Dedicated professional with 12+ years of experience in customer service,
technical support, and virtual assistance. Skilled in troubleshooting, client
communication, lead generation, and administrative support. Known for
strong problem-solving, organizational skills, and delivering excellent
customer experiences. Seeking to contribute expertise in technical
support or client-facing roles with long-term growth opportunities.
Work Experience
--Montilla St, Brgy Zone
4-A Pulupandan Neg.
Occ. Philippines
Growth99
Customer Experience Specialist
Met with clients to gather concerns, updates, or
2024
changes for their websites.
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Education
Recorded and summarized client meetings; emailed
2025
detailed requests to the support team.
Ensured accurate communication and smooth
Computer Science
coordination between clients and technical staff.
Virtual Assistant – Real Estate
TFI
2012
High School Diploma
Cold Caller
Conducted cold calling and SMS outreach to
2021
generate and qualify leads.
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Supported administrative tasks, scheduling, and
2024
tenant communication.
Tan-awan Nat’l High School
Assisted with basic property management, including
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coordinating maintenance requests.
Expertise
Customer Support
RE Virtual Assistant
Transcom Worldwide Inc,
Technical Support Representative-
Passed targets in quality, calls, & satisfaction.
Guided customers through step-by-step technical
fixes and system checks.
Appointment Setting
Consistently achieved performance metrics in
CRM Tools
satisfaction.
resolution time, quality assurance, and customer
References
Language
English
John Jesner Palmes
Thomas Marks
Filipino
Transcom Worldwide
Inc,/Team Lead
D’Storm Prop Group / CEO
Email :
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Phone:
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Email :
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