Sherly Canghagas

Sherly Canghagas

$5/hr
Customer Experience & Support, Real Estate Virtual Assistance, CRM Management & Lead Tracking
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
32 years old
Location:
Pulupandan, Western Visayas, Philippines
Experience:
12 years
About

Hi, I’m Sherly Canghagas, a dedicated and results-driven professional with over 12 years of experience in customer service, client support, and virtual assistance. Throughout my career, I’ve developed a deep passion for helping businesses deliver excellent customer experiences and operate more efficiently through strong communication, organization, and attention to detail.

I began my career as a Customer Service Representative for a U.S.-based BPO company, where I honed my skills in problem-solving, active listening, and maintaining a calm, solution-oriented approach in fast-paced environments. I handled inbound and outbound calls, provided technical assistance, and supported clients with billing and service inquiries—ensuring every interaction ended on a positive note.

Transitioning into the virtual assistance and real estate industry, I worked closely with real estate professionals handling lead generation, appointment setting, and administrative support. I used tools like CallTools, GoHighLevel, BatchDialer, PropStream, and Zillow to contact leads, manage pipelines, and nurture relationships through consistent follow-ups via call, SMS, and email. I also helped organize property data, prepare reports, and manage schedules, making sure clients could focus on closing deals while I handled the backend tasks.

Most recently, I worked as a Customer Experience Specialist at a marketing company, where I met with clients to discuss their website updates, gathered feedback, and coordinated requests with our support team. This role strengthened my ability to bridge communication between clients and internal teams while maintaining professionalism and efficiency.

I’m proficient with CRM systems, Google Workspace, Slack, DocuSign, Canva, and other collaboration tools. I adapt quickly to new systems and am always eager to learn technologies that make work more efficient. Beyond technical skills, what truly sets me apart is my positive attitude, reliability, and commitment to integrity—I take pride in building long-term relationships with clients and ensuring their trust through consistent, honest communication.

Whether it’s assisting clients, managing operations, or improving workflows, my goal is always to contribute to the team’s success while providing a high level of support and care. I’m passionate about helping businesses grow, keeping customers satisfied, and creating meaningful work that makes a difference every day.

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