Sherine Henry

SHERINE HENRY Customer Service Address Ward Ville, Hatfield, Mandeville, Jamaica Phone- E-mail- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve goals. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. A very Dependable an successful individual providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skills Attention to Detail Active Listening Clear and effective communication Beverage preparation Wine service Table setting knowledge Work History- Previous Current Account Management Associate Sutherland Global Services , Mandeville, Manchester Jamaica Collaborated with team members to achieve target results. Increased customer satisfaction by resolving issues. Maintained excellent attendance record, consistently arriving to work on time. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Actively listened to customers' requests, confirming full understanding before addressing concerns. Demonstrated respect, friendliness and willingness to help wherever needed. Increased customer satisfaction by resolving issues 2019-08 - 2019- Store Clerk 11 Top Queens, Mandeville, Manchester Jamaica Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Assisted customer by locating items, processing payments and carrying out heavy purchases. Estimated business demands and aligned operations with expected customer levels by restocking target items and verifying optimal levels of supplies. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Maintained customer satisfaction with quick and professional handling of product returns. Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands. 2019-02 - 2019- Bartender 08 Paris Ville Night Club, Mandeville, Manchester, Jamaica Crafted special drink and cocktail menu items for seasonal offerings. Developed new signature cocktails to support bar marketing brand and increase profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Updated drink menu with creative cocktails, contemporary wines and craft beers. Polished glassware, bussed tables and removed debris to keep customer areas clean. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders. Education 2013-09 - 2018- High School Diploma 06 Belfield High School - Williamsfield, Belfield, Manchester, Jamaica Certifications 2018-07 Certified House Keeper