Sherilyn Ivana Susaya

CAREER BACKGROUND RMS COLLECT PHILS., INC – IQOR Phils. Escalation / Solutions Plus Representative-Virgin Mobile | Jan 2020 - Feb 2020 • Handling customer complaints that are not satisfy with the resolution given by the first representative. • Communicate directly with customer who have issues with the company, this typically involves customers who wish to cancel contracts for a variety of reasons. • Retention specialist also propose lower prices or other incentives like account credits. Customer Service Representative-Virgin Mobile | Nov 2017- Dec 2019 SHERILYN IVANA SUSAYA SOCIAL MEDIA MANAGER • Effectively address customer complaints such as telephone service, wireless reception, dial-up internet connectivity and billing issues. • Promotes product and services such likes mobiles phones, mobile plans and home internet service. • Solve minor technical difficulties that may require a customer to restart or retry a particular function. • Verify, amend and update billing charges as well as helping customers to process their payments Collection Specialist-Bell Mobility | Sept 2016 - Nov 2017 SPECIALIZATION Social Media Management Social Media Campaigns Paid Social Media Advertising Excellent Communication Marketing Analytics Photo and Video Ad Creatives Branding CONTACT --Blk 66 Lot 12 Stanford St Metro South Subd. Biclatan Gen. Trias, Cavite 4107 ivanasusaya.wordpress.com • Collecting the outstanding accounts receivable dollars from the existing client base and all other aspects of collections. • Build and maintain enduring customer relationships to boost sales and generate repeat business. INTERGLOBE TECHNOLOGIES INC. Process Associate |Dec 2014 to Aug 2016 • Dealing with passenger inquiries about flight departures and arrivals. EDUCATION & TRAINING ELEVATE VIRTUAL ASSISTANCE SERVICES (THIS IS ELEVATE'S DTI REGISTERED NAME) Certificate for Social Media Marketing and Management -Trained to create campaigns on Social Media platforms including Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn. - Manage social media planning for execution of marketing strategies and community management. - Implement marketing and promotions tactics that will lead to social media growths and traffic from social media posts. - Monitor online presence of company's brand. - Can assist marketing team with developing and implementing social media strategies. - Maintain strong social media and brand presence across Facebook, Twitter, and Instagram platforms - Utilized social media analytics tools - Write copy for the website and social media platforms - Plan and execute social media campaigns - Measure the effectiveness of said campaigns PAMANTASAN LUNGSOD NG PASIG (BSBA) major in Marketing Management -Only took 1st year from- ACHIEVEMENTS/AWARDS -All Star Award - Top Performer from April- September 2017 -Year-to-Date 2017 Rank 3 Agent -Year-to-Date 2018 Rank 5 Agent