Sherilyn Ivana Susaya

I am a motivated social media manager who was trained to manage the online presence of companies and brands for both small and large companies. Capable of building engaging campaigns for users on various social media platforms. I have experience in customer service representative as a process associate that deals with reservation of the passengers in one of the prominent airlines in the USA for almost two years. I also worked as a collections representative in one of the largest Telecom company in Canada. I collect the outstanding accounts receivable dollars from the existing client base and all other aspects of collections. I got promoted to be a retention specialist that handled customer complaints that are not satisfied with the resolution given by the first representative and effectively address customer complaints such as telephone service, wireless reception, dial-up internet connectivity, and billing issues.

Skills and Tools that I was trained with:

• Social Media Management
• Social Media Ads
• Detailed and laser targeting
• Content Writing
• Content Creation
• Content Marketing
• Photo Editing
• Video Editing
• Adobe Photoshop CC
• Video Ad Creatives
• Graphic Design
• Hootsuite