Sherilyn Ivana Susaya

01 Sherilyn Ivana Susaya Social Media Marketing Portfolio IVANA SUSAYA | 2020 ABOUt me 02 My name is Ivana. I recently started joining the freelancing industry. I worked as a process associate in a prominent airline in the USA. I also experience working as a collection and billing specialist in one of the largest telecom company in Canada. After being a customer service representative for about five years, I realized that my salary is not worth it to risk my health working up late at night. That is where my dream of getting a home-based job began.I didn't stop searching and browsing online until I saw a post of one of my Facebook friends about what she is gaining in working as a Social Media Manager. And that pushes me to be the one. IVANA SUSAYA | 2020 education 03 High School Trece Martires City National Highschool College Pamantasan Lungsod ng Pasig IVANA SUSAYA | 2020 04 Training T E S D A Elevate Tutoring PH Call Center Course & Computer Course Social Media Marketing/ Management Course IVANA SUSAYA | 2020 Work experience 05 Process Associate Collection Specialist Assist passengers of United Airline with the flight reservations. Collect the outstanding accounts receivable dollars from the existing client base and all other aspects of collections IVANA SUSAYA | 2020 Work experience 06 Customer Service Representative Effectively address customer complaints such as telephone service, wireless reception, dial-up internet connectivity and billing issues Retention Representat Handled customer complaints that are not satisfied with the resolution given by the first representative. IVANA SUSAYA | 2020 CERTIFICATES & AWARD 07 IVANA SUSAYA | 2020 CERTIFICATES & AWARD 08 IVANA SUSAYA | 2020 Skills and abilities 09 Managing Social Media Platforms Content Writer Problem Solving Skill Trained to handle and manage multiple social media platforms at the same time. Create and establish reliable content to increase engagement and expose branding. Ability to provide an effective resolution in a timely manner with less supervision IVANA SUSAYA | 2020 Skills and abilities 10 Photo and Video Editing using: Photoshop Adobe CC Canva Powtoon Animaker Biteable IVANA SUSAYA | 2020