Sherif Fazie

Sherif Ibrahim -- - linkedin.com/in/sherif-ibrahim-5a7a568b Summary Currently seeking a challenging position in a reputable business, where I can expand my knowledge, solve big problems, add value, and contribute to the business excellence. Experience Productivity Analyst Crossover for Work May 2019 - Present (2 years 3 months +) Worked in 3 different teams of the core Crossover operations: English Grading, Proctoring and Risk Management teams with a focus in delivering high productivity and quality, performing the following tasks: Validated candidates’ English proficiency levels by evaluating: accents and pronunciation, fluency, intonation patterns, choice of vocabulary and grammar Produced precise scores for each application in the hiring process through the implementation of defined quality bars Conducted candidate’s authentication in real time to ensure that the candidate is legit and the assessment is taken in a safe environment Monitored in real time candidates taking their assessments to ensure that no fraud is committed and the resulting score reflects the real skills of the candidates Identified and escalated company partners that were not compliant with the internal company policies Helped improving playbooks and processes across all teams Settlement Account Manager TPAY MOBILE Sep 2018 - Jul 2019 (11 months) Responsibilities: Connected daily with Operators and Merchants to resolve issues and ensure timely settlement of payments Helped understand and improve problem solving capability for complex operations flow, accounting issues, and transactional discrepancies Made sure the settlement & collections reports were delivered on time, meeting predefined deadlines Overall financial account management responsibilities for both Operators and Merchants Facilitated & streamlined the work prerequisites from different internal & external entities Monitored the Operators’ reporting and collection cycle Responsive and reachable & Interacted daily with international partners Sole communicator with the Operators for their reporting, settlement and collection cycles Acted as the Merchant’s focal point regarding reports, settlements and collection – Financial Customer Care Followed up with the different internal departments to finalize the Merchant’s payments cycle Followed up and ensure timely payment cycles Provided reporting to senior leadership and produced insightful analyses of the business upon request for management Grew with the team; developed a deeper understanding of complex transactions and worked with our business partners to progress our capabilities Continuous improvement of business processes Account Manager at Uber Eats-EMEA Uber Nov 2017 - Jun 2018 (8 months) Proudly participated in launching Uber Eats in KSA, Egypt, and worked with other countries within the EMEA region Onboarded new teams, customers, and trained key stakeholders to use the marketplace tools Built and maintained long term relationships with external customers and key stakeholders Worked with key accounts to help them improve overall customer satisfaction and to improve revenue growth rates Helped in building, implementing and improving team's metrics Worked on forecasting the growing demand and allocating support accordingly Customer service advisor UK account Vodafone Oct 2014 - Jul 2016 (1 year 10 months) Billing department Helped customers to get the best out of the company's products and services and improved customers' satisfaction rates First line technical support for general technical queries: Technical support and troubleshooting of the company's products and services Quality coaching, team performance reporting, Soft skills training SLA and headcount delivery reporting Second line technical support for: Apple products & IOS Android systems Blackberry partner support Mobile broadband devices Femtocell support Network Faults troubleshooting and reporting Education Cairo University Bachelor of Arts, Language Interpretation and Translation 2010 - 2015 Languages Arabic - Native English - Full professional proficiency Licenses & Certifications Transitioning from Manager to Leader - Lynda.com Developing Your Emotional Intelligence - Lynda.com Leadership Foundations - Lynda.com Developing Executive Presence - Lynda.com Google Sheets Essential Training - Lynda.com Business Analysis Foundations - Lynda.com Data Analysis-1 million Arab coders - Udacity Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)® - Lynda.com Full Stack Developer -1 million Arab coder - Udacity Project Management Foundations - Lynda.com Project Management Foundations: Teams - Lynda.com Project Management Foundations: Change - Lynda.com Fundamentals of Human Resources - Alison - Free Online Learning- Skills Salesforce.com   •   HubSpot   •   Account Management   •   Project Management   •   Asana   •   Cross-functional Team Leadership   •   Business Process Improvement   •   KPI Dashboards   •   Microsoft Products   •   Analytical Skills   •   Jira