Sherah Michelle Sabino

Sherah Michelle Sabino Bambang Pasig City Philippines 1600 Phone:- Email:- BPO WORK HISTORY C3 Everise Health Care Inbound Voice US Date: September 2021 - December 2022 (1year and 2 months ) Position Held: Customer Service Representative RFL: Changes in Work set up SYKES Online Food Delivery UK Voice and Chat/ Travel Account US ( Chat ) Date: March 2020 - October 2021 ( 1yr & 7 mos ) Position Held: Customer Service Representative RFL: Account was dissolved CONCENTRIX - US Cable Date: November 2012 - September 2017 (4yrs & 11 mos ) Position Held: Customer Service / Technical Support Responsibilities: ● Resolve customers TV technical issue over the phone ● Provide basic troubleshooting steps. ● Provide new service, company updates ● Offer new products and upgrades, Process bill pay. Reason For leaving: Family Health Issue HOME BASED FREELANCING 2017 - 2020 INTEGRIA - US Real Estate Agency Date: April 2019 - March 2020 (11mos ) Position Held: Virtual Assistant Responsibilities: ● Complete task provided by the client ● Dial 150 leads a day ● Set appointments with the client and the Business Partners. ● Managing Social Media Accounts ● Manage client schedules via Google Calendar Reason For leaving: No Client Available WBOX - Appointment Setter Date: March 2018 - May 2019 Position Held: Customer Service Voice/Chat Responsibilities: ● Assist Customers via phone or chat regarding an order ● Provide Excellent Customer Service to the customers ● Meet the client criteria with AHT,CSAT and Call/Chat Quality. Reason for leaving: End of Project STORM MEDIA LTD - Hongkong Date: March 2017 - September 2017 Position Held: Dispute Agent ( Seasonal Account ) Responsibilities: ● Respond accurately and professionally to emails from customers in an efficient and polite manner ● Ensure timely resolution and follow-up of customer concerns by identifying the customer's issue; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment ● Communicate with customers on order status ● Managing a high volume of incoming inquiries and Meet Customer Service Team targets and quota. SKILLS ● ● ● ● ● ● ● ● ● Customer Service Expert Inbound/Outbound Customer Service Technical Support Social Media Management Telco Email and Chat Support Data Entry Appointment Setting E-Commerce ASSOCIATE DIPLOMA Course: Office Management Northern Quezon Cooperative College 2006 -2008 HIGH SCHOOL DIPLOMA Gen. Emilio Aguinaldo High School 2002 - 2006 ELEMENTARY DIPLOMA Tomas Earnshaw Elementary School 1996 - 2002 CHARACTER REFERENCE AVAILABLE UPON REQUEST