Shenna Mae R. Patalinghug

WORK EXPERIENCE (CORP) Technical Support Specialist Tracfone and Safelink (Sept - Dec 2016) Assisting technical and general queries from customers. Providing first call resolution to customers who were unable to send messages, unable to make calls and unable to use data connection on their mobile phones. In extend, assist customers getting their prepaid minutes supported by the government in US. Customer Service and Retail Associates Hudson's Bay Company, The Bay, Lord & Taylor (May - Dec 2017) Assisting our client and explaining the quality of our products such as clothes, shoes, belt and bags. Placed the order over the phone and walking through the client how placed the order on their end. In extend with calling FedEx to request pick-up in per client request to return their item to our warehouse. I also did submitted refund request for returned items. Technical Support, Billing Specialist & Retention DocuSign (April 2018 - Nov 2020) SHENNA PATALINGHUG Provide technical assistance to real estate customer on sending their contract through DocuSign integrated with Zip Form. Answering general inquiry and made sure to provide first call resolution. Promoted to Billing Bachelor of Science in Business Administration Major in Financial Management (Year Graduated: 2018) with them to avoid cancellation, introducing what our software can be beneficial to them. Provide newbie's assistance and taking supervisor call Specialist wherein helping customer understand on how they we're billed monthly/annually on their subscription and fighting dispute and chargeback. For retention, winning the customers back and negotiating Fraud Review Specialist & Auditor FREELANCER'S PROFILE An independent woman who keeps on hustling as she believes that future depends on how you spend your daily routine that you should do your best now, not later, not tomorrow. A dedicated smart hardworking individual who aims for consistency, growth and success in life. SKILL Customer Service VA Billing Expert Auditing Kabbage (Nov 2020 - July 2022) Review thoroughly the documents submitted by customer for their loan application. Made sure that everything filed in IRS are legitimate. After months of working, I got promoted as an Auditor wherein I'll be the one to score the reviewer's work and provide coaching to agent in order to maintain quality of work. WORK EXPERIENCE (FREELANCE) Customer Service VA SwipeUp LLC (Feb 2020 - Feb 2021) Provide customer support via emails to answer there inquiries regarding on their order, product question, refund status and cancellation. Fulfilling orders in Shopify and exports new order then forward to the supplier with the link Manage client's social media page such as FB and IG Generating lead in IG for sales Background in Real Estate Lead Generation & Cold Calling Sales Account Managing Data Entry CONTACT INFORMATION Customer Success Assistance Woomio (Feb 2021 - Present) Help clients in monitoring his IG's influencer list for running reports on his digital marketing software Account Manager & Sales Specialist Flagship Inc. (May 2021 - March 2022) -- Consolacion, Cebu Managing customer's account, monitoring their order status and RMA's Doing outbound calls to vendor to purchase items Cold calling leads Answering incoming calls for customer service and sales Creating shipping label from vendor to us, from office to customers and scheduling UPS pick up