Shenna Mae R. Patalinghug

Hi there!

Here's what I can offer: 

• Excellent Customer Service for your E-commerce business (Phone, Live Chat and Email)
• Order Process and Fulfillment
• Sales 
• Administrative Task 
• Billing Support
• QA & Auditor
• Customer Retention
• Technical Support
• Customer Success Management (Marketing Influencer via Tiktok and Instagram)
• Social Media Management
• Account Manager

I have a Bachelor's Degree in Business Administration major in Financial Management with 5 years experience in BPO industry and continuing to grow my career as a Freelancer for 3 years now. 

I am kind of multitasking person because I did pursue my career while pursuing my study back then until I graduated. It was tough that I need to go in school in a daytime and work in a graveyard shift but I do believe that nothing is impossible as long as you love what you are doing and you know your goals and passion. 

I got promoted as an Escalation in Billing Department when I was working in DocuSign. I do newbie assistance and assist billing supervisor call. I always do my best to provide first call resolution that whatever will work with the customer. These task also includes, reversing chargeback filed by customer. 

I've experience as well being chosen as one of leading pioneering in Customer Retention in keeping customer's subscription. Introducing to the customer how important the platform and how they can benefit it. I do the task in winning them back from cancelling their account with us by offering some sort of discount that they can take advantage with which is still within SOP. 

I am someone who can work with less supervision and has a goal to always go beyond the company's metrics. 

CRM used:

✅ SalesForce

✅Admin Console (BadMin)

✅ Gorgias

✅ Zoho

✅Zoura

✅Kore powered by Kabbage

✅Biz2Credit

✅ Hydra

✅Zendesk

✅Stripe

✅Hubspot

Softphone and Chat tool used:

✅Cisco Webex

✅Avaya

✅Ring Central

✅LiveChat

✅ FaceBook Business Suite

✅DialPad

✅Intercom

Admin tool used: 

✅ Google Sheet

✅ Asana

✅ ClickUp

✅ Trello

✅ DocuSign

✅ Eversign 

✅ MS PowerPoint

✅ Canva  

✅ Outlook

✅ Google Calendar

✅ Google Meet

✅ UPS Creating shipping label

Processing payment tool used:

✅ PayPal Virtual Terminal 

✅ Authorize

✅ Stripe

Looking for a fully equipped person who you can entrust your business with? Send me a message and let's get started :) 

Best,

Shenna