Shenika Ellis

SHENIKA ELLIS CUSTOMER SERVICE PROFESSIONAL CONTACT--Clarendon, Jamaica SKILLS Customer Service/Relation Typing/Email Microsoft Office CRM Knowledge/Data Entry Cashiering/ Basic Accounting Sale/Upselling PROFILE Shenika Ellis is a Jamaican Customer Service Professional with over 5 years of experience in the Customer Service industry. Most of her working experience comes from within BPO Sector. Past working experience entails, customer support, technical support, sales, data entry, accounting among others. WORK EXPERIENCE Freelance Virtual Assistant Mar 2023- Present Duties Customer Service via phone calls, emails, and online chats. Typing and filing documents. Sales and upselling products. Lead generation for mobile devices, tablets, and internet services. Explaining sale promotions to customers and potential customers. Signing up new customers for mobile and internet services. Social Media Management EDUCATION Associate Degree in Business Studies Incomplete Moneague College, Jamaica- Certificate in Business Studies 2007 ( Awarded by Caribbean Examination Council) High School Leaving Certificate Iona High School, Jamaica- LANGUAGES English - Fluent Spanish - Basic Knowledge Customer Service Associate Sutherland Global Services Jamaica June 2015-Mar 2023 Remotely and Onsite Duties were done through phone, emails, and chat Answering customer service-related questions Addressing customer concerns Resolving complex customer-related issues Building a human connection with customers Assist customers with placing orders online Upselling products Creating replacement orders Reporting technical issues Technical Troubleshooting Updating customer information: address, phone number email etc Accounting Clerk/Administrative Assistant July-September 2013 Caribbean Blocks Ja Ltd Duties Customer Service Typing and filing documents Sales of blocks Ordering raw materials for block manufacturing Payroll for staff Updating accounting books Check lodgments Daily inventory of blocks SHENIKA ELLIS CUSTOMER SERVICE PROFESSIONAL CONTACT--Clarendon, Jamaica PROFILE Shenika Ellis is a Jamaican Customer Service Professional with over 5 years of experience in the Customer Service industry. Most of her working experience comes from within BPO Sector. Past working experience entails, customer support, technical support, sales, data entry, accounting among others. WORK EXPERIENCE Shop Sales Attendant Beaches Ocho Rios August 2012 - March 2013 Duties Daily sales of goods to hotel staff Purchasing stock Cashiering Daily stock inventory Setting prices for items Telephone duties Overseeing business daily operations Cleaning and packing shelves Customer Service TRAINING AND INTERNSHIPS Sandals Royal Plantation Trainee April 10 - May 2010 Hospitality training in the Accounts Department. (mainly Storage and Cost Control) JN Bank Port Maria Moneague College Intern June 1 - July 10 2009 Six (6) weeks internship at Jamaica National Bank, Port Maria Branch where I gained knowledge of the financial institution's overall operations. (Customer service, bank telling, secretarial skills, etc)