Shenice Lamont

Shenice D. Lamont-|- | Kingston, Jamaica Professional Summary Enthusiastic Account Executive with over a year of experience in sales and client engagement in a high-energy, commission-based environment. Skilled in building strong client relationships, exceeding sales quotas, and presenting complex solutions effectively. Demonstrated ability to work cross-functionally with sales and marketing teams to drive revenue and improve lead conversion rates. Passionate about assisting individuals in achieving their goals through quality services and dedicated support. Experience Senior Product Manager BairesDev Kingston, Jamaica (Remote) August, 2023 – August, 2024     Led a cross-functional team of designers, engineers, and marketers to develop and optimize product features, achieving a 20% increase in user engagement and a 15% boost in revenue through targeted A/B testing and data-driven insights. Defined and executed the product roadmap, focusing on user experience improvements and strategic monetization opportunities that enhanced customer lifetime value by 25%. Implemented a metrics-driven prioritization framework, enabling faster, data-informed decision-making that increased product launch efficiency and reduced time-to-market by 30%. Partnered with stakeholders across departments to align product goals with business objectives, contributing to a significant increase in customer satisfaction and retention. Account Executive (Contract) JMMB Group Kingston, Jamaica (Remote) January, 2022 – June, 2023      Conduct daily lead qualification and sales calls for the US market, presenting solutions and engaging with clients to drive new business. Exceeded monthly and quarterly sales quotas by up to 25% through effective communication, rapport-building, and strategic selling techniques. Collaborated closely with the marketing team to analyze customer data and refine sales approaches, contributing to improved pipeline performance and client satisfaction. Utilized HubSpot for lead tracking, documentation, and to measure conversion rates, providing insight into lead quality and sales effectiveness. Consistently promoted a collaborative, goal-oriented team atmosphere by contributing to weekly strategy discussions and training sessions. Sales Representative Advertising & Marketing Jamaica Ltd Kingston, Jamaica July 2021 – March 2022    Engaged clients in a commission-driven retail environment, expertly advising on products such as mobile devices, tablets, and accessories. Achieved high customer satisfaction through clear communication and a tailored consultative approach, converting potential buyers into loyal customers. Maintained a sales record within the top 10% of the team by focusing on customer needs and presenting suitable product solutions. Education Bachelor of Arts in Architecture University of Technology Jamaica – Kingston, JA August, 2021 – Present Technical Proficiency   CRM Systems: HubSpot, Salesforce Collaboration Tools: Slack, Miro, Zoom, Notion Skills      Sales & Lead Qualification: Demonstrated expertise in prospecting, qualifying leads, and closing sales. Customer Relationship Building: Proven ability to create rapport with diverse client bases and maintain long-term relationships. Communication & Presentation: Excellent in articulating value propositions and handling objections effectively. Sales Tools: Experienced in using HubSpot CRM, Slack, and Notion to manage leads and collaborate with remote teams. Problem Solving & Adaptability: Ability to adapt to changing market conditions and apply creative solutions to meet targets. Certifications   Google Ads Certification Google Analytics Certification References Available upon request.