Shendyl Villaester

SHENDYL VILLAESTER EXPERIENCED TOP-RATED GENERAL VIRTUAL ASSISTANT SHEN Devoted to Elevating Business Efficiency: Expert in Managing Follow-Ups to Unleash Your Time for Strategic Priorities. S K I L L S SUMMARY • Customer Service Support • Sales • Appointment Setting • Social Media Management • Phone, Email, and Chat Support • Fitness & Health Care, E-commerce, Real Estate, B2B Support SOFTWARE • Google Suite • Microsoft Office • CRM Systems • Slack • Shopify, Gladly • Canva • Squarespace • GoHighLevel, Fit Pro Tracker, ClubReady, Smokeball, LawPay, Monday, ClickUp, etc • Bookkeeping, LawPay, Smokeball, Clio, BestLegalChoice EDUCATIONAL BACKGROUND: Bachelor of Science in Business Administration (B.S.B.A.) Human Resource Management La Consolacion College Mass Communications University of St. La Salle EXPERIENCES: Family Law & Mediation Firm APC ("K&H") CA, USA Billing & Accounts Receivable Specialist Jan 2024 - July 2024 Manage billing and invoicing; Data and file management; Email management; Collections of unpaid invoices Fit Body Boot Camp|- Sales Project Coordinator Proven Sales Excellence: Managed lead conversion and streamlined operations as Fitness Sales Manager for a major US fitness franchise, significantly boosting revenue. OurPlace (US, UK, & CA- Customer Support Associate (Shopify & Gladly) E-commerce Customer Support Expertise: Directly assisted customers at OurPlace, resolving issues with empathy. Handled refunds, replacements, and managed orders, demonstrating strong e-commerce support skills. IOC |- Virtual Assistant for Residential Remodeling Company (TX) Managed procurement of essential construction materials (windows, tile, doors), ensuring project efficiency. Organized project files and streamlined receipt uploads, enhancing documentation processes. Led client onboarding and offboarding procedures effectively.