Shelley Crozier

Dr. Shelley Crozier​ Birmingham, Alabama​-- Client Success Strategist | Change Consultant | Leadership Coach​ Expert in coaching, systems building, and transformational support for global, purpose-driven teams Over 20 years of experience in client success, organizational development, and executive coaching. I help entrepreneurs and teams adopt proven systems, navigate transition, and build sustainable, values-driven businesses. Skilled in facilitating client-facing Zoom (or in-person) sessions, delivering structured growth pathways, and leading people through change with clarity and empathy. Core Competencies ● Client Success & Account Management​ ● 1:1 and Group Coaching via Zoom (or in-person)​ ● Performance-Driven Communication​ ● Leadership Development & Trust-Building​ ● Process Mapping & Service Systems​ ● Onboarding & Retention Strategy​ ● Global & Cross-Cultural Engagement​ ● Remote Team Collaboration​ ● Training, Development, and Enablement Professional Experience Independent Consultant – Client Success & Change Management 2012 – Present Client Success & Coaching – Global Entrepreneurs and Teams (2025)​ ● Conducted 1:1 and group Zoom (or in-person) calls with entrepreneurs and team leaders to implement strategic systems and performance plans.​ ● Helped launch six small-to-medium enterprises (SMEs) in South Africa within six months using structured planning tools and operational coaching.​ ● Guided clients through step-by-step frameworks for service design, delivery optimization, and client onboarding — no prospecting required.​ ● Delivered mindset coaching and accountability systems that supported long-term transformation and measurable business progress. Change Management & Organizational Alignment – Nonprofits & Institutions (2024/2025)​ ● Led organizational health audits and stakeholder interviews to uncover root issues in culture, structure, and communication.​ ● Delivered executive coaching to nonprofit and higher education leaders, helping them clarify vision and improve staff engagement.​ ● Facilitated strategic workshops on role clarity, internal communication, and mission alignment that improved team performance.​ ● Created transparent reporting tools and engagement strategies that built trust across departments and stakeholder groups. Program Launch & Community-Based Engagement (2024)​ ● Designed and implemented community outreach and program launch strategies that exceeded participation expectations.​ ● Trained new staff on trauma-informed engagement, communication, and client service delivery.​ ● Built scalable models for launching programs and partnerships in underserved neighborhoods, with high satisfaction reported by stakeholders. Education Ph.D. in Organizational Leadership​ ● Focus: Organizational health, systems thinking, leadership development M.A. in Community Care & Counseling ● Focus: Emotionally intelligent leadership, trauma-informed strategy, and client care Additional Training ● Emotional Intelligence & Identity-Based Coaching​ ● Transformational Leadership​ ● Restorative Justice & Facilitation​ ● Organizational Strategy & Culture Tools & Platforms ●​ Zoom (or in person), Google Workspace, Monday.com, Canva, Slack, Meta Business Suite Languages ●​ English (Fluent) ●​ Spanish, French, Italian, and Zulu (Conversational)