Sheina Campos

Sheina Campos Virtual Assistant - Calape, Bohol, Philippines- SYSTEM FAMILIARITY CRM Tool Google Suites WordPress Microsoft Office Tools Canva Calendly Dialer/Soft Phones Communication Tools (e.g. Zoom, Slack) SNS (e.g. Facebook, Instagram, TikTok) SKILLS Critical thinking Effective communication Ability to work well under pressure Customer Service (Chat, Phones and Email) Organizational Skills Multi-tasking Attention to detail Scheduling Email Management Data Entry Calendar Management SUMMARY With over eight years of experience in the contact center industry, I have experience in customer-facing and client-facing roles. With this, I have honed my skills in delivering exceptional service and building strong client relationships. Transitioning into freelancing, I bring a wealth of expertise in administrative tasks and virtual assistant services. My background includes comprehensive training in various virtual assistant tasks, ensuring I am well-equipped to handle diverse client needs efficiently. My commitment to excellence and continuous learning makes me a reliable and versatile professional ready to support your business goals. PROFESSIONAL EXPERIENCE SUBJECT MATTER EXPERT | IBEX GLOBAL AUGUST 30, 2021 – JUNE 18, 2024 Identify potential areas for process improvement and suggest changes. Collaboration, to ensure the accuracy and relevance of processes. Taking highly escalated contacts (phone/email/chats) & outbound appointments QUALITY ANALYST | SYKES ASIA INC. NOVEMBER 2019 – MAY 2021 TRAININGS Graphic Design: Canva WordPress Management Creative Writing for Blogs Social Media Marketing Facebook Ads Email Management Calendar Management Basics of Real Estate Transaction Management MLS Circulation and Management Transaction Coordination Handling Objections Lead Management Real Estate Leads Circle Prospecting Leads EDUCATION SURIGAO DEL SUR STATE UNIVERSITY Bachelor of Science in Business Administration - Marketing Management- Conducting process calibration with agents, coaches, team leads, and the clients Provides administrative support, including answering phone calls, responding to emails, and preparing correspondence Facilitating New Hire Orientations discussing Quality guidelines SERVICE RECOVERY COACH | SYKES ASIA INC. FEBRUARY 2018 – NOVEMBER 2019 Call Audit on CSAT and DSAT Surveys Report Analysis and Data Entry Identifying process-driven errors, Root Cause Analysis CUSTOMER SERVICE REPRESENTATIVE | SYKES ASIA INC. JUNE 2016 – FEBRUARY 2018 Answering inbound contacts and assisted customers with inquiries such as APR, Pay-off Quotes, monthly payments, waiving fees, following up on contracts: data entry Coordinating with car dealers and relevant departments depending on customer issues