Sheilla Jebet

Sheilla Jebet 📍 Nairobi, Kenya 💬 shishie, chatter PROFESSIONAL SUMMARY High-performance Chatter & Conversion Specialist with 2+ years of experience managing high-volume inboxes for top-tier OFM creators and agencies. Proven track record of increasing monthly revenue through strategic upselling, authentic relationship-building, and rapid response execution. Consistently ranked among top-performing chatters with a conversion-driven mindset and deep understanding of subscriber psychology. Reliable, discreet, and available for flexible scheduling including overnight shifts. CORE COMPETENCIES Area Expertise Platforms OnlyFans (Expert), Fanvue, Telegram, Instagram DMs, Discord Sales Execution PPV Campaigns, Mass Messaging, VIP Upselling, Renewal Strategy, Cross-Selling Communication 75+ WPM Typing Speed, Emotional Intelligence, Accent Adaptation, Role-Play Consistency Analytics Conversion Tracking, Revenue Reporting, A/B Testing Scripts, Retention Analysis Languages English (Native), Swahili (Fluent) PROFESSIONAL EXPERIENCE Senior Chatter upwork Remote | January 2024 – Present • Manage 30–45 concurrent conversations daily across 4 creator accounts with total following of 250,000+ subscribers • Execute strategic PPV drip campaigns achieving 28–35% conversion rates, consistently exceeding agency targets by 15% • Identify and nurture VIP tippers, increasing average spend per high-value subscriber by 45% through personalized engagement • Maintain sub-60 second average response time during peak hours while preserving authentic brand voice • Train and mentor 3 junior chatters on upselling techniques, script optimization, and de-escalation strategies • Track daily KPIs including messages sent, tips generated, PPV revenue, and renewal rates; present weekly performance reports to agency management Key Results: • Generated $8,500+ in upsell revenue within first 3 months • Increased subscriber retention rate from 72% to 89% across managed accounts • Ranked #1 chatter out of 12-person team for 4 consecutive months Chatter & Engagement Specialist MKTS Remote | March 2022 – December 2023 • Served as primary chatter for a top 5% creator account, managing 50+ daily inbound messages with 98% satisfaction rating • Developed and implemented personalized conversation scripts that increased monthly tip revenue by 35% • Orchestrated targeted renewal campaigns that reduced subscription churn by 20% within 2 months • Collaborated with content team to align messaging strategy with new content drops, maximizing PPV sales • Managed Telegram community of 500+ paying members, facilitating engagement and driving upsell opportunities Key Results: • Helped grow account monthly revenue from $6,000 to $15,000 over 10-month period • Achieved 92% response rate within 2 minutes • Maintained 0 complaints or brand voice violations Sales & Engagement Associate Remote | September 2021 – February 2022 • Handled high-volume customer interactions via live chat and social media DMs • Consistently ranked in top 3 for sales conversion among team of 25 representatives • Developed rapport-building techniques that increased repeat customer rate by 25% • Recognized as "Employee of the Month" twice for exceptional performance PERFORMANCE METRICS Metric Achievement Typing Speed 78 WPM with 97% accuracy Concurrent Chats Up to 45 simultaneous conversations PPV Conversion 28–35% average (industry standard: 15–20%) Response Time < 60 seconds average Retention Rate 85–90% subscriber renewal Daily Output 300–500 messages per shift REVENUE IMPACT HIGHLIGHTS • $12,000+ total upsell revenue generated across managed accounts in 2024 • 40% average increase in monthly revenue per creator after first 60 days of management • Top 5% chatter performance ranking across all agencies worked with • 4.9/5 average subscriber satisfaction rating based on engagement feedback TOOLS & TECHNOLOGY Tool Proficiency OnlyFans (Agency View) Expert Fanvue / Inflow Advanced Google Sheets / Excel Advanced (Reporting & Tracking) Telegram / Discord Expert Canva Intermediate CRM Software Intermediate AVAILABILITY & EQUIPMENT Item Details Schedule Available 24/7 including overnight shifts, weekends, and holidays Equipment High-speed fiber internet (100 Mbps), gaming laptop, backup power (UPS + generator) Workspace Quiet, private home office with no background noise Communication Telegram, WhatsApp, Discord, Slack available CERTIFICATIONS & TRAINING • Sales Psychology & Persuasion – LinkedIn Learning | 2024 • Customer Retention Strategies – HubSpot Academy | 2023 • Social Media Monetization – Coursera | 2023 • OnlyFans Agency Management Fundamentals – Industry Training | 2023 ADDITIONAL INFORMATION • 🔒 NDA Ready: Experienced with confidentiality agreements; understand the importance of discretion • 📝 Script Development: Skilled in creating custom conversation trees for different creator personalities • 🤝 Team Player: Experienced working within agency structures and collaborating with management • 🌍 Time Zone Flexible: Comfortable working US, UK, or EU hours REFERENCES Available upon request from agency managers and creator partners.