Sheilla Jebet

I am a Chatter & Conversation Specialist who has more than three years of professional experience assisting OnlyFans creators and agencies in transforming casual conversations into regular monthly income. My main services will be inbox management on large volumes, upselling strategies, pay-per-view (PPV) drip marketing, retaining VIP subscribers, and coordinating chat across platforms.

Work Experience

Senior Chatter - Upwork (Remote) | January 2024 - Present

At my present position at Upwork, I have to deal with 30-45 ongoing conversations per day on four creator accounts that have a cumulative following of more than 250,000 subscribers. I run specific PPV drip campaigns with the regular conversion rate of 28-35 percent, which is considerably higher than the industry rates of 15-20. My average response time is less than 60 seconds, and I manage to keep a distinct brand voice of each creator. I also coach and train junior chatters on how to upsell, script optimization and de-escalation. In my initial three months, I achieved a total of more than 8,500 upsell revenue and also improved the subscriber retention rate in the managed accounts by 72 per cent to 89 per cent. During four months, I was rated the top chatter among 12 people in a team.

Chatter & Engagement Specialist MKTS (Remote) - March 2022 - December 2023.

I worked at MKTS as the primary chatter in a top 5% creator account where I dealt with more than 50 inbound messages a day with a 98 percent subscriber satisfaction score. I made and used customized conversation scripts that enhanced monthly tip income by 35 percent. I also planned special renewal drives which decreased subscription churn by one-fifth in two months. During my time, I assisted in increasing the monthly income of the account to $15,000 as opposed to the initial income of that account of $6,000. I also had a response rate of 92 percent in two minutes and had zero complaints or brand voice violations.

Sales and Engagement Associate Confidential Agency (Remote) | September 2021-February 2022.

I previously had to communicate with a large number of customers through live chats and social media direct messages. I was always in the top three in terms of sales conversion out of 25 representatives and was named Employee of the Month two times.

Key Skills & Metrics

I have a typing speed of 78 words per minute with an accuracy of 97% and I am capable of multitasking up to 45 conversations simultaneously. I have a PPPV rate of 28-35, a subscriber retention rate of 85-90 and send 300-500 messages per shift. I speak fluent English and Swahili and I am expert-level proficient with OnlyFans, Fanvue, Inflow, Telegram, Discord, and Instagram DMs. I also have highly developed Google Sheets to do daily and weekly revenue reporting.

Availability & Equipment

I work 24/7, overnight, weekends and holidays. I own a high-speed fiber internet connection, gaming laptop, backup power, and my own, noise-free home office. I am NDA-ready and know the value of discretion and confidentiality.

My ideal job would be a long-term position with a professional agency or creator that will allow me to achieve high growth in revenue and provide outstanding subscriber experience. I am able to begin right now.