Sheila Santelices

SHEILA REYES SANTELICES Block 7 Lot 5 Phase H Francisco Homes San Jose Del Monte City, Bulacan Mobile:- Email: - ======================================================================== QUALIFICATIONS Customer Service Professional with diverse background in sales and service (Retail and Financial accts) Accustomed to work in a fast paced environment with the ability to think quickly and successfully handle difficult clients Proficient in learning new tasks quickly and exceeding expectations Outgoing and friendly with service – driven nature Knows MS Word, Excel and Powerpoint EDUCATION Bachelor in Broadcast Communication Major in Broadcasting Polytechnic University of the Philippines Sta. Mesa, Manila Graduated May 2003 PROFESSIONAL EXPERIENCES November 2015 – October 2016Sales and Service Representative AFNI Philippines 2F Diliman Comm’l Ctr #46 Brgy. Batasan Hills Commonwealth Ave. Diliman Quezon City October 2011- October 2015Customer Care Associate CONVERGYS Philippines 4F Glorrietta 5 Ayala Ave Makati City March 2008 - November 2010Collections and Customer Service Rep NCO Group ELJ Communication Bldg. Mo Ignacia St. Quezon City Ocober 2006 - April 2007Part Time Teacher ( Home Based) SKY Academy, Paranaque City January 2006- August 2006Domestic Helper No 7 Hon Luk Yuen, Tai Po Hongkong November 2003 - May 2004Crew Member Tokyo Teriyaki Restaurant SM Marilao Marilao Bulacan TRAINING EXPERIENCES TESDA Household Service NCII > Undergone the basic training for housekeeping 200 Hr. Internship Training for Radio and Television at National Broadcasting Network (PTV 4) and Radyo Mindanao Network ( 558 RMN News Manila) ❖Reliable for transcribing video materials for editing. ❖Do voice overs and assists the production crew and directors ❖Proficient in writing news and transcribe news releases from concerned groups. PERSONAL INFORMATION Age36, born on October 21, 1980 Height5 ft. Weight100 lbs. Civil statusSingle ReligionChristian Catholic