SHEILA MODAY--
Las Piñas City, Philippines, 1747
LinkedIn: www.linkedin.com/in/sheilamoday
OPERATIONS SUPPORT
Operations support and order management professional, leveraging 15 years of rich mix of experience in
accounts management, operations management, logistics, order management, project management, and
quality service delivery.
Adept in records tracking, transaction controls, reports preparation and preparation, and process
improvement.
SKILLS AND COMPETENCIES
●
●
●
●
●
●
Administrative Tasks: Reports Preparation and Presentation, Records Maintenance, Business
Correspondences, Document Controllership and Forms generation ( by ISO 9001:2008
Requirements), Meeting Facilitation and Scheduling, Mailbox and Calendar Management
Supply Chain: Extensive experience in Order Data Entry/Processing, Order Management,
Inventory Management and Logistics Operations, Export Shipping Documentations, Trucking,
Railway, Ocean Carriers, Inbound and Outbound Freight
Accounting Tasks: Payroll preparation, Accounts Receivable Management, Collections, Light
Bookkeeping, Billing, Invoicing, Expense Tracking
Process Improvement and Quality Assurance: Lean Six Sigma concepts and methodologies,
DMAIC, ISO Process documentation, forms generation and document controllership (ISO
9001:2008 Quality Management System), Data Analytics
Digital Marketing: Graphics Design, Classified Listing, Facebook Ads, Search Engine Optimization
Systems : Excel, PowerPoint, GSuite, SAP -ERP, Salesforce, Shopify, ASANA, Slack, Tableau, XERO,
Minitab, Power BI Canva, Powerpoint, GSlide, GSuite, Microsoft Publisher, Filmora
=====================================================================================
WORK EXPERIENCE
VESSEL FORECAST ANALYST
eeSea Aps, Copenhagen Denmark (Remote Work)
June 2022 - August 2024
● Prepared reports on maritime trade lanes on notable conditions and patterns providing a more
visible view of vessel movements and trade lane patterns as port terminal operations support.
● Analyzed vessel trajectory via satellite feed and forecast ETA by factoring in real time and
historical data, schedule reliability patterns via data analysis tools (ex. Tableau).
● Coordinated with team members any vessel movement anomalies to extract most accurate port
ETA’s and ETD’s, minimizing impact of volatility on port schedules.
TEAM LEADER – CUSTOMER SERVICE AND ORDER MANAGEMENT
Abbott, Bonifacio Global City, Philippines, Taguig
January 2022 - June 2022
● Prepared periodic reports of order management team performance per region
● Managed orders and logistics requirements of healthcare products
● Improved turnaround time on order fulfillment by implementing process improvement on
distribution of work items and accountability within the team. 100% of orders received before
cut-off processed by EOB.
● Met target KPI’s by maintaining a weekly performance coaching amongst team members.
TEAM LEADER – CUSTOMER SERVICE AND ORDER MANAGEMENT
Grace Global Operations, Muntinlupa City, Philippines
August 2021 – November 2021
● Prepared periodic reports of order management team performance per region
● Managed orders for biochemicals in APAC region
● Appointed as POC for order management activities APAC region.
● Designed a tracking tool for customers orders cutting the track and trace handling time and
lowering down customers follow up emails down by 23%.
OPERATIONS SUPPORT/ PURCHASING/LOGISTICS
MOBILEMOD, Chicago Illinois
November 2018 - August 2021
● Spearheaded a comprehensive Monthly Sales and Operations Performance Report providing
management team operational insights for the month.
● Designed an order management tracking system for intra department use - Sales, Purchasing,
Logistics, and Commission/Payroll which was eventually implemented as the company's API.
● Streamlined inter and intra department processes, data entry and invoicing accuracy. Minimized
sales commission disputes down to 83% per payout.
● Developed reconciliation system between inventory replenishment plan and inventory
requirements for the week and forecasted demand.
● Maintained strong relationships with carriers, suppliers and depos or warehouse partners.
● Drafted campaign sets and ads-creative based on order data for targeted advertising via
Facebook, Craigslist, Amazon and eBay.
CUSTOMER SERVICE LEAD
West Logistics, Chicago Illinois
October 2017 – November 2018
● Developed a comprehensive report to measure customer’s logistics requirements and
collaborated with vendors to identify accurate lead times. Minimized delays in delivery by
approximately 75%.
CUSTOMER SERVICE LEAD
Chevron Holdings Inc., Makati City, Philippines
October 2015 – December 2016
● Collaborated with the engineering team to implement checking of facilities and cutting tenants
submission of service tickets and improving customer satisfaction.
● Attended monthly management meetings. Prepared and presented reports of the team’s KPI
performance that provided insights on customers’ requirements.
INTERNATIONAL MARINE CUSTOMER SERVICE PROFESSIONAL
Shell Business Operations, Makati City, Philippines
May 2011 – September 2015
● Managed key accounts in Europe and Australia. Point of contact and facilitator of monthly
meetings with customers in the Benelux region to gain insights in customer’s business
requirements and identify gaps in supply chain activities, invoicing, and other sales support.
● During our system migration, the internal processes and the system limitations showed impact on
customer experience, particularly invoicing. I incorporated solutions to the gaps in our internal
process. This has then minimized the invoicing disputes by 50%.
TEAM LEADER – CRITICAL PROCESS GROUP
US Auto Parts, Makati City, Philippines
March 2008 – October 2009
● Designed a dashboard and implemented a prioritization and category tracking tool in managing
volume payment transactions:
● Increased efficiency and decreased volume of pending items down to 32% by EOB
● Spearheaded a fun and engaging e-magazine which updated both the sales and customer service
department with company updates and communication skills tips.
CUSTOMER SERVICE ASSOCIATE / DOCUMENT CONTROLLER
Aboitizland, Inc. Lapu-Lapu City, Philippines
February 2006 – November 2007
● POC of the successful certification of the company for ISO 9001 Quality Management System
2007 satellite operations in Mactan Economic Zone II.
● Developed customer service processes in Mactan Economic Zone II and established a quality
management system compliant with ISO 9001. Submitted the QMS and the documented process
and passed the certification together with the company wide certification project in 2007
EDUCATION AND CERTIFICATION
Bachelor of Science in Business Management
Certified Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt Certification
Advanced Search Engine Optimization
Father Saturnino Urios University
Elevate Asia
Elevate Asia
Virtual Key Business Solutions
-
