Sheila Moday

Through the years of working in diverse cultures across industries such as oil and petroleum, property management, and mass media, I have gained the following experiences and skill sets:

• Extensive experience in customer service, order management, and logistics operations across both trucking and ocean freight clientele.
• Thorough understanding of container shipping services, trade lanes, and schedule reliability.
• Experience in vessel movement forecasting, analytics, and maritime news and trends research, including working with AIS data and service lane dynamics.
• Strong background in data validation, reconciliation, and structured reporting to ensure accuracy and consistency across operational datasets.
• Experience in building tracking tools, reports, and Tableau dashboards to support monitoring, visibility, and decision-making.
• Supply chain exposure including stock allocation, FTL and LTL capacity planning, 3PL handling, and compliance coordination.
• Experience in billing, invoicing, and purchasing.
• Process documentation, forms generation, and document control aligned with ISO 9001:2008 Quality Management System.
• Lean Six Sigma Green Belt certified, with application of DMAIC methodology.
• Experienced in the following applications: Excel, PowerPoint, Google Workspace, Asana, Zendesk, Tableau, SAP (Inventory and Orders), Zoom, Slack, and Google Meet.

In my pursuit of new challenges, I have also explored data analytics, energy efficiency concepts, Search Engine Optimization, graphic design, content strategies, and WordPress.