Sheila Marie Cruz

Curriculum Vitae Of SHEILA MARIE AMPIL CRUZ 2737 Venus st. phase 4 Rocka Complex Tabang Plaridel, Bulacan-- ­­­­­­CAREER OBJECTIVE:To work in a new and different environment that will allow me to sharpen what I have learned from school and my previous jobs. To gain more knowledge that will allow me to be better in my chosen field. WORK EXPERIENCE Name of Company: Concentrix-Synnex Philippines Position: Customer Support Specialist Duration: September 2016 to Present Location: SPARKS PLACE 10th Ave, Cubao, Quezon City, 1109 Metro Manila Analyze customer complaints and provide appropriate corrective actions. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose Name of Company: Global Outsourcing Services Philippines, Inc Position: Customer Support Specialist Duration: October 2013- March 2014 Location : 11F, Net Cube Building 30th Street cor 3rd Avenue BGC Taguig Duties and Responsibilities: Analyze customer complaints and provide appropriate corrective actions. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Name of Company: Larventech Inc. Position: Auction Management Specialist Duration: March 2012 – October 2013 Location : 11F, Net Cube Building 30th Street cor 3rd Avenue BGC Taguig Duties and Responsibilities: Collection of data as needed to ensure accurate and complete information is provided Uploading of all information to the auction site. First port-of-call for departmental inquiries. Receive all incoming phone calls for the department, answering basic questions regarding the auction. Name of Company: Startek Philippines Position: Customer Support Specialist Duration: January 2012 – March 2012 Location: 2/F Eton Corinthian Cyberpod Building Ortigas Avenue, Corner EDSA Duties and Responsibilities: Analyze customer complaints and provide appropriate corrective actions. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Name of Company: VXI Global Solutions Position: Customer Support Specialist Duration: November 2010 – April 2011 Location : SM Cyber 2 Jupiter and Zodiac St. CorBuendia Ave Makati City Duties and Responsibilities: Analyze customer complaints and provide appropriate corrective actions. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Name of Company: SITEL Philippines Position: Customer Support Specialist Duration: March 10, 2008 to January 11, 2010 Location: Sitel Philippines (OJV) Dona Julia Vargas Ave. Pasig Analyze customer complaints and provide appropriate corrective actions. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. EDUCATIONAL BACKGROUND: Tertiary: Trinity University of Asia Bachelor of Science in Psychology 2014 - 2016 : St. Joseph’s College Quezon City Bachelor of Science in Psychology - Secondary :St. Mary’s College of Baliuag - Primary : Mayi Montessori School 1994 – 2000 PERSONAL INFORMATION: Date of Birth: 28December 1988 Place of Birth: Quezon City, Philippines Civil Status: Single Nationality: Filipino Dialect Spoken: Tagalog / English Religion: Roman Catholic ------------------------------------------------ Sheila Marie Cruz