Sheila Mae Magsanay

SHEILA MAE MAGSANAY CONTACT-- Circumferential Rd., Pob. 10A, Davao City, Philippines ABOUT ME Dedicated and reliable professional with a strong work ethic and a resultsdriven mindset. Adaptable to various work environments, with the ability to collaborate effectively in teams or independently. Committed to continuous learning, professional growth, and contributing to overall success through efficiency and dependability. WORK EXPERIENCE EDUCATION 2016 - 2019 STI COLLEGE Associate in Computer Technology SKILLS The Tech Academy April 2024 - November 2024 Virtual Admission Assistant/Training Manager Managed email communication, responded to inquiries, and maintained accurate databases. Reached out to potential students, scheduled calls, and tracked their progress. Facilitated onboarding by explaining job roles and training employees on tasks. Concentrix February 2022 - October 2023 Customer Support Associate/Technical Support Assisted customers with billing, payments, and refunds. Tech-Savvy Troubleshot devices and service issues. Customer Support Managed accounts and provided product support. Virtual Assistance Team Collaboration Time Management Attention to Detail Critical Thinking TOOLS Atlanta Recycle Computer February 2021 - September 2021 Virtual Assistant Increased sales by sourcing and purchasing used electronics through outbound calls and emails. Built strong client relationships by effectively negotiating prices and handling transactions. Streamlined communication by managing emails, follow-ups, and inquiries efficiently. Teleperformance Customer Service Representative July 2019 - November 2020 Microsoft Office Provided seamless support for flight bookings, inquiries, and complaint Google Workspace resolution. Streak CRM Slack Discord Calendly Processed refunds and reimbursements with accuracy and efficiency. Escalated complex flight issues to ensure prompt solutions. REFERENCE Jenie Gordillo Sales Manager Phone:- Email :-