Sheila Mae Chua

Sheila Mae Chua- Cebu Philippines-https://www.linkedin.com/in/xyderi cs/ Greetings! I started as a freelancer back in 2012 with no experience or knowledge about being a virtual assistant. Now, I offer comprehensive administrative support services for business owners and medical practices. I offer a wide range of services including customer service, appointment setting, bookkeeping but now I am more focused on being a medical virtual assistant. I am an expert in claims submission, posting charges, resolving denials, new patient intake, appointment scheduling, communication management, referrals processing, admin tasks, CRM systems, and email management. I help streamline operations, enabling healthcare professionals to focus on delivering top-quality care. My dedication to efficiency and organization enhances the overall patient experience. My skills and services offered includes but are not limited to: ✓ Insurance Verification ✓ Account Receivables ✓ Medical Billing ✓ Medical Claims ✓ New Patient Intake ✓ Scheduling and Rescheduling of Patients ✓ Inbound and Outbound Calls ✓ Processing of Referrals ✓ Admin Tasks ✓ CRM Management ✓ Emails Other Skills Administrative Work Customer Service (chat, phone, email) Email Management Calendar Management Research Basic Photo Edit Basic Bookkeeping Virtual Receptionist Medical Virtual Receptionist EXPERIENCES Medical Biller Healthcare Coding Integrity (HCI) March 2020 – October 2023 Insurance Verification Submitting claims in a timely manner and fixing chronic errors to avoid claim denials. Follow up and collections of medical claims Ensuring reimbursement is also timely from various insurance companies that includes Medicare, Medicaid, Aetna, UnitedHealthcare and more Check open claim and follow up when necessary to ensure submission Resolving rejected/denied claims and outstanding AR Determine denied/rejected claims and send for reprocess or appeal Charge entries Posting payment, closing accounts and more Medical Receptionist and Admin Longview & Salmon Creek Oral Surgery and Periodontics June 2023 - January 2024 Manage calendars efficiently, ensuring accurate scheduling and timely updates. Insurance Verification and EOB posting Process referrals received from external clinics and dentists, ensuring all necessary information is collected and recorded. Prepare and send professional thank you letters to referring dentists and offices, expressing gratitude for their support. Schedule and reschedule patient appointments, maintaining an organized and updated appointment system. Collaborate closely with healthcare providers to coordinate schedules and ensure availability for patient appointments. Communicate with patients via text and phone calls to confirm appointments in advance, ensuring appointment attendance and reducing no-shows. Proactively reach out to patients to schedule appointments for referrals received, ensuring timely follow-up and comprehensive care. Assist patients with online registration, ensuring accurate and complete information is captured for their records. Set tasks and diligently follow up on assigned tasks, ensuring completion within designated timelines. Virtual Receptionist / Scheduler LA Peace of Mind July 2022 - June 2023 (contractual-part time) Answering incoming calls, greeting clients, and directing them to the appropriate provider. Insurance Verification and EOB posting Processing check-ins, verifying the client's information and updating their records, and addressing any concerns. Process referrals received from external clinics and dentists, ensuring all necessary information is collected and recorded. Processing various types of payments, such as co-pays, report fees, and past due balances. Managing the scheduling of appointments for clients with providers. Coordinating with providers to ensure that they are available to see clients and working with clients to schedule appointments at times that are convenient for them. Schedule and reschedule patient appointments, maintaining an organized and updated appointment system. Managing the intake process for new clients, including assisting clients with filling out intake forms, reviewing client documents for completeness, and ensuring that all required documents are collected and properly filed. Managing the schedule of the clinicians and updating it as needed. This includes coordinating with providers to ensure that their schedules are accurate and up-todate, and working with clients to schedule appointments at times that are convenient for them. Maintaining a list of clients who are seen regularly and updating it as needed. This includes ensuring that all active clients are properly recorded and accounted for, & working with clients to schedule appointments at times that are convenient for them. Executive Assistant NivaGroup March 2021 - January 2022 Coordinated with the team regarding outside events and doing research. Scheduled and coordinated virtual and in-person meetings, events, travel and appointments. Organized and managed sensitive data input in over 10 excel spreadsheets, retrieving and delivering information weekly. Managed CEO's calendar making sure that there is no overlapping appointment and sending reminders via email/chat. Organized travel for the team , sending itinerary via email. I use my exceptional organizational skills to coordinate with my boss's schedule and arrange appointments for him. I am able to work independently with little supervision and make decisions on behalf of my boss. Driver Support Representative Amazon November 2019 - October 2020 Inbound calls from drivers who are needing assistance during their shift. Coordinate with customers and drivers to make sure that their parcel/s are delivered successfully. Assisting drivers as to where to go for cases where their application is not working. Receive calls from customers who want to send a message to their driver where to specifically put their parcel upon delivering. Handle DNR, disputes, refunds and returns Technical Support AT&T via Alorica (BPO) May 2018 - November 2019 Assisting customers that are having technical issue with either homephone, internet, Television or all Handle billing concerns, disputes and general questions Dispatching technicians to customer location in cases of outage or box concerns Walk customer through in troubleshooting Assist with general inquiries Customer Service Representative Sykes Asia July 2017 - May 2018 Assist with topping up their account through chat, email and phone Troubleshooting with customers in case their sms or calls are not going through Email support Helping with new accounts, changing phone number and more Able to answer at least 200 calls in one day/shift Ecommerce Virtual Assistant Sales International May 2012 - July 2017 Fulfilling 500 orders daily, sending email to customers along with their product information and instruction for the installation. Maintained inventory of more than 500 products. Memorized more than 500 products for knowledge base in the purpose of assisting customers with general inquiries of products via phone, chat and email. Updated prices of more than 20 products daily on the website. Writing clear, concise and compelling product descriptions.