Sheila Kristel Peralta

Sheila Kristel Peralta Experienced Administrative Professional with 10 years of experience in Customer Service, Technical Support, Telecommunications, Lead Generation, Cold Calling, Appointment Setting, Virtual Assistance, and Healthcare Support. Skilled at managing executivelevel tasks and delivering results-driven service. Work Experience Contact-- Quezon City, Philippines live:.cid.3ae8e1a-c7 Expertise Customer Service Satisfaction Administrative Task Phone Management CRM Management Technical Support Telecommunications Specialist Healthcare Medical Associate Lead Generation Appointment Setting Cold Calling Sales Development Associate Oct.2008 - Dec.2013 I-ZONE TECHNOLOGIES - (US CLIENT) Customer Service Specialist/Technical Support Assistant/ Sales Specialist/ Assistant Team Leader /Corporate Event Organizer Answering inbound and outbound calls Assisting with accounts specifics Updating with subscription of customer’s account Processing payments, applying refunds/discounts if applicable Upgrading accounts / Upselling / Sales Development Level 1 Technical Remote Access Troubleshooting Team Management Reports Operation Reports Assisted with event planning and coordination Aug.2014 - Mar.2015 IBM DAKSH - (US CLIENT) Customer Service Specialist/Technical Support Assistant/ Sales Analyst/Telecommunications Specialist Answering inbound and outbound calls Assisting with accounts specifics Promoting/Upgrading services depending on current plans on account Assisted phone/cable/internet plans, packages and/or additional features Assisted in managing accounts by setting up services, making changes , processing payments or billing related concerns Technical Assistance in modems, mobile and cables Work Experience Mar.2015 - Dec.2015 ACQUIRE ASIA PACIFIC - (AUSTRALIAN CLIENT) Customer Service Specialist/Technical Support Assistant/ Sales Analyst/Telecommunications Specialist Answering inbound and outbound calls Assisting with accounts specifics Promoting/Upgrading services depending on current plans on account Assisted phone/cable/internet plans, packages and/or additional features Assisted in managing accounts by setting up services, making changes , processing payments or billing related concerns Technical Assistance in modems, mobile and cables Oct.2017 - Oct.2019 OPTUM GLOBAL SOLUTIONS - (US CLIENT / UNITED HEALTH CARE GROUP) Healthcare Associate/ Admin Support/ Insurance, Claims & Benefits Verification/ Appointment Setting / Medical Dispensary Assistant Answering inbound and outbound calls Assisting clients with insurance plans, coverage, benefits and healthcare services Providing guidance to accessing medical services, understanding policy details and clinic/hospital locations Communication with provider and members for benefits verification Data entry and documentation for members data record Scheduling appointment with doctors and other related operation Nov.2019 - Nov.2022 CONCENTRIX - (UK / IRELAND CLIENT) Senior Customer Service Specialist/Technical Support Assistant/ Sales Analyst/Telecommunications Specialist/ Subject Matter Expert Trainer Answering inbound and outbound calls Assisting with accounts specifics Promoting/Upgrading services depending on current plans on account Assisted phone/cable/internet plans, packages and/or additional features Assisted in managing accounts by setting up services, making changes , processing payments or billing related concerns Technical Assistance in modems, mobile and cables Training and support / Quality Assurance Process Improvement / Escalation Handling Work Experience Jan.2023 - Jan.2025 Personal Business Livestock Breeding and Reproduction Business Owner/Breeder Animal care and Management for overseeing daily care includes feeding, grooming and monitoring well being Breeding Program Management for selection of animal breeding, genetic lines and ensuring diversity of animals Farm Operations and Maintenance with supervision of farm infrastructure, water system and other essentials for proper care of animals Record Keeping and Inventory of animal breeding cycles, health history and vaccinations Sales and Marketing to support pricing, negotiation with buyers and sale through appropriate market Quality and Control for growth and productivity Sept.2024 - Mar.2025 DIRECT CLIENT - US BASED Virtual Assistant/ Sales and Marketing Development/ Admin Support/ Lead Gen/ Appointment Setting/ Cold Calling/ Healthcare Advocate Answering inbound and making outbound calls Data Entry, input of Patient’s medical information thru MDR/EMR system Appointment setting to Nurses and Partner clinics Data Research for network care provider’s details Ensuring patient’s data privacy (undergone HIPAA training) Lead Gen (Law Firms and Construction Firms) Data Entry and Lead scrubbing for Attorneys and CEO/Decision Maker) CRM - Monday.com and HubSpot Appointment Setting and Sales Development Mar.2025 Direct Client - TALENTFLY (US BASED) Appointment Setting / Sales and Marketing / Sales Development / Lead Gen Making outbound calls to Universities for platform introduction Appointment and booking scheduled Demo for Software Introduction Email Marketing Calendar Management Scheduling meeting via Zoom Making follow-ups on onboarding new clients Lead Gen for new Universities and Decision Makers/ Career Development Director