Sheila Kristel Peralta

I've learned the proper way of understanding things is by loving what you do. Appreciating what is given and what is available. Things could get hard at times but positive mindset and attitude always gets us a step ahead.

I've mastered the skills in communication with customers or clients. It's simply to listen, understand and acknowledge them. Listen to understand where they are coming from and what make them need our services or assistance. Understand that each individual is different, they have different approach and different reactions and by having a positive attitude gives you the opportunity to introduce the quality of the service you offer. Acknowledging their emotions makes them feel heard and valued, this is the KEY to a loyal customer.