Sheila Ivayo

With a solid foundation in Applied Communication (Corporate Option) with PR and a proven track record of exceptional communication skills, I am eager to take on SHEILA IVAYO AKUNDABWENI professional challenges that will allow me to leverage my expertise in interpersonal relations and writing. My goal is to contribute to organizational success by delivering impactful communication strategies, enhancing time management, refining problemsolving capabilities, and I am seeking opportunities where I can apply my skills to drive growth and innovation within a dynamic and forward-thinking environment. EDUCATION CONTACT - Multimedia University of Kenya (MMU) Bachelor of Arts- Applied Communication (corporate option) &PR - University of Namibia Bachelor of Science: General Nursing Science & Midwifery --m Alison Online Learning (July 2024) Certificate in Basics of Events Management South C, Nairobi, Kenya EXPERIENCE SKILLS May 2024- KENYA DEVELOPMENT CORPORATION (KDC) Present Corporate Communications & Branding Department Copy Writing r Communication  Developing and maintaining strong relationships with partners, agencies, stakeholders and vendors to support our financial Marketing Social Media Management Photography initiatives.  Monitoring and maintaining brand consistency across all marketing channels and materials.  Assists the organization to communicate effectively with various stakeholder communities, which may involve media Videography relations, investor relations, content creation and other duties in support of the company's strategies.  Creating favorable messaging around the brand and lead with its reputation, internally and externally.  Performs daily media monitoring report to update staff on current affairs. LANGUAGE July 2023May 2024 CALL CENTRE INTERNATIONAL (CCI KENYA) Customer Service Specialist (T1) Instacart Campaign   English Interacted with customers via inbound and outbound phone calls, emails and online chat and provided support and information on a product or service & ensured that resolutions we’re provided to  Swahili customers.  with details of inquiries, complaints, feedback and comments. REFERENCES  1. Catherine Muhatia (MMU) -  - Collecting and analyzing customer feedback and responding to customer reviews.  - (MMUST) Okoth (CCI) Used product knowledge and other assigned areas of expertise to answer customer inquiries. 2. Dr. Lydia Anyonje 3. Habakkuk Maintained customers’ accounts and records of customer interactions Dec 2022May 2023 Assisted customers to place orders and processed transactions. MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY (MMUST) Directorate of Corporate Communications and Marketing (DCCM) 4. Joy Mumbi (KDC) -  I conducted interviews both one on one and phone calls in order to generate factual information in order to disseminate news for publication.  Assisted in organizing, planning and attended all corporate events, press conferences and University functions with the view of recording and identifying stories before writing.  Conducted daily media monitoring reports and published news stories on the University’s website.  Assisted in photography and videography during meetings, functions and University’s events and posted content on the University’s social media platforms as required.