Sheila Ivayo

As a professional with an academic background in Applied Communication, specializing in Corporate Communication and Public Relations, I bring a solid foundation in strategic communication, media relations, and stakeholder management. My education has equipped me with the skills to craft compelling messages, manage public perception, and navigate the complexities of corporate communication, making me well-suited to meet the needs of organizations looking for clear and effective communication strategies.

In addition to my academic qualifications, I have practical experience that further enhances my ability to handle communication challenges. I worked for about a year as a Customer Service Specialist (T1), where I gained invaluable hands-on experience in customer relations, problem-solving, and support. This role honed my ability to manage client expectations, communicate effectively across multiple channels, and offer solutions to complex issues in a timely manner. These skills are essential in ensuring that customers receive the best possible service, which aligns well with my passion for fostering positive relationships through clear and empathetic communication.

Throughout my career, I have developed a diverse skill set that includes writing, editing, crisis communication, social media management, and public speaking. My ability to adapt to various communication mediums and work with diverse teams has allowed me to thrive in dynamic and fast-paced environments. I have experience in crafting press releases, blog posts, and social media content that aligns with brand messaging and objectives. Additionally, I am skilled at handling communication during high-pressure situations, ensuring that messaging remains consistent and professional.

As a freelancer, I am highly organized, detail-oriented, and able to work independently to meet deadlines while delivering high-quality results. I understand the importance of building strong client relationships, and I am committed to providing exceptional service through clear, concise, and effective communication. I am always eager to learn and adapt to new challenges, making me a versatile and reliable partner for any project.

Overall, my blend of academic knowledge, hands-on customer service experience, and communication skills positions me as a strong candidate for freelancing opportunities in the communication and public relations fields. I look forward to contributing my expertise to help clients achieve their communication goals and elevate their brand image.