Sheena Klarisse D. Hechanova

SHEENA KLARISSE D. HECHANOVA Lot 20, Block 8, Grandville Subdivision, Phase 1, Barangay Mansilingan, Bacolod City, Negros Occidental -- PROFESSIONAL SUMMARY An experienced employee who is dedicated, passionate, and skilled especially in handling multi-functional tasks and administrative work. Well trained in customer service as well as dealing professionally with clients. Committed to deliver high quality of work and reports with little supervision. Open to learn new procedures so as to enhance my working skills and ethics. AREAS OF EXPERTISE Customer Service Outbound and Inbound Calls Data Entry Microsoft Office proficiency Simple and Professional Resourceful Zoho CRM Ringcentral Business writing and proposals Nextiva Time Management SAP Expert Works well under pressure Human Resource Self-directed and self-disciplined CLAS – Bank Loans Application expert Lotus App and Lotus Calendar WORK EXPERIENCE Sales Admin – Account OfficerMay 2013 – June 2014 CAMELLA BACOLOD – Developer – Bacolod City, Negros Occidental – Philippines Interview clients forwarded by the Marketing Department and evaluate for possible purchase approvals. Manage the accounts from the time of purchase until the end of their down payment terms. In charge in calculating discounts and offer payment schemes to clients. In chare in computing broker and agent incentives and commissions. Forwarding instructions to contractors as to start dates of house construction. Endorsing accounts to the bank and in charge of managing the proposals for possible bank-financing approvals. Loans Assistant – SME / Business LoanSeptember 2014 – March 2017 BDO Unibank Gathering of pre-approval and post-approval documents of interested clients for business loan application. Interview businessmen for personal and business related information. Evaluate and organize gathered information. Creating customer information reports and business proposals to be endorsed to the credit department for approval. Prepare and process approved accounts for booking and loan release. Customer Service Agent (Home-Based) September 2017 – December 2017 Kaliber Choice - Texas Do inbound and outbound calls related to customer service Email management Calling affiliated companies to inquire about the status of shipment. Creating tickets for issues that need to be resolved by our technical department. DATA ENTRY Computing quotations. Monthly Reports Executive AssistantDecember 2017 – August 2018 Human Resource Management (Home-Based) Cardinal Education – Burlingame, California Respond to email requests of co-employees to set meetings and seminars with the CEO/Supervisor. Manage personal requests – business related – of the CEO/Supervisor. Manage appointment requests and plot or schedule those to Google calendar. Monthly Skype evaluation for reporting and sharing of new protocols. Responds to all applicants using the hiring email provided by the company. Calling applicants to schedule interviews Evaluate applicants if qualified or potential to be a tutor/mentor/educational consultant. Sending out tests or exams after preliminary interview. Creating monthly applicant reports. DATA ENTRY Evaluate report if target is achieved or not and present it to the hiring team. Customer Service RepresentativeSeptember 2018 to February 2022 1. Ubiquity Global Services – WELLCARE Account Outbound – to assist Medicare members on their application for extra help (subsidy provided by the government). Transfer to Wellcare Member’s Services Department for billing, coverage, and plan related issues and concerns. Call Social Security Administration (SSA) to refer existing members of Wellcare for appointment scheduling or over the phone extra help application. Outbound – call existing Wellcare members and offer home delivery service for their prescription drugs. DATA ENTRY for reports. 2. Ubiquity Global Services – CME (California Medical Evaluators) Account Inbound – receive and assist calls from attorneys and adjusters to schedule medical evaluations to accredited doctors. Assist direct employees and applicants to get their claims from the insurance through working on scheduled medical evaluation. Check availability of doctors through Lotus calendars and offer dates to attorneys, adjusters and applicants. Do phone intakes to get necessary information and input those details to Lotus. Schedule evaluation. Communicate to schedulers and providers. EDUCATION Highschool St. Benilde Integrated SchoolJune 2005 – March 2009 Bachelor of Science Major in Management Accounting University of St. La Salle – BacolodJune 2009 – March 2013