Sheena Grace Ragay

SHEENA GRACE RAGAY PROFILE CAREER SUMMARY I help generate sales on Shopify dropshipping website by product hunting & listing, building product page, copywriting, and publishing & scaling effective FB ads . Customer Service Associate II Convergys Inc. | July 2015- November 2015 Convergys Inc. | February 2016- June 2016 Teletech Corp. | November 2016- April 2017 - Provide solutions or answers to customers concerns and inquiries related to products offered. - Guide customers step by step on technical concerns. And handle billing concerns. I also help retaining customers of eCommerce businesses by providing exceptional customer service, answering general inquiries, delivering solutions, and handle return and exchange issues. SKILLS Shopify (Dropshipping) Product Hunting, Website Building, Setting up backend, Installing Shopify Apps, Product Listing, Collections, Order Management Digital Marketing Copywriting, Designing basic creativesCanva, Filmora. Setting up, managing, and scaling FB Ads Customer Service Provide solution and answers to customer's concern, Technical support, Handling inquiries about products and shipping, and returns and exchange issues for ecommerce business CHARACTER REFERENCES Aneska Leuterio- Virtual Assistant Sandra Viray- Financial Advisor HOW TO REACH ME Cell:- Email:-Address: 816 Hillside San Rafael, Rodriguez, Rizal, Philippines, 1860 Skype: - Senior Agent (CS Senior Agent) Storm Media Ltd. | April 2017- March 2020 - Manage team of almost 20 Customer Representatives - Answer inquiries of over 100 dropshipping stores in email and FB Pages - Handle returns and exchange inquiries Shopify Expert and Marketing (Dropshipping) Freelancer | March 2020 - July 2021 - Hunt winning products, upload product and create product description - Create Shopify dropship stores from scratch - Review creatives and ad copy - Set up FB ads, monitor, and scale once ready. Financial Advisor PruLife UK | December 2020 - December 2021 - Offer life insurance to Filipino prospects Customer Service Representative HireFrame | MyPhoto (eCommerce) November 25 - December 31 (Seasonal) - Answer inquiries in email and live chat - Handle returns and exchange inquiries EDUCATIONAL TRAINING POLYTECHNIC UNIVERSITY OF THE PHILIPPINES, Sta. Mesa, Manila Bachelor of Science in Accountancy- Bachelor of Science in Industrial and Organizational Psychology- (Graduate)