Sheena Grace Ragay

I help Shopify store owners to start up and scale up their dropshipping eCommerce by creating Shopify stores from scratch and marketing through FB ads for Aliexpress products.

I do product listing, write product descriptions with product photos/GIFs, design simple yet user-friendly Shopify Website, and publish Facebook Ads using ad copies and creatives that will resonate with the target audiences. Plus, I can do graphic design using Canva and video editing using Filmora.

I also have solid experience in making customers satisfied by providing quality assistance with their inquiries and complaints thru chat, email, and over the phone. I used to manage eCommerce stores (order fulfillment, customer inquiries, and return/exchange handling) for a total of 4 years.

Customer Retention on E-commerce business: Email support for an eCommerce company that has over 100 Shopify Stores for almost 3 years. And a month of experience for a seasonal account - Myphoto.com (Zendesk, HappyFox, Freshdesk, Shopify, Sharepoint, Google Sheets/docs, tracking sites)

Shopify Rockstart: Product hunting, product listing, creating product descriptions, Order Fulfillment, Order modifications, customer inquiries, and return/refund requests (AliExpress, Oberlo, Dsers, Shopify, HappyFox, Zendesk)

Basic Admin Tasks: Gsuite, Google Docs, Google Spreadsheet, Canva Photo Designs, Filmora Video Editing. Email, Phone, and Chat support.