Sheena Fong

SHEENA MARIE FONG EXECUTIVE ASSISTANT CONTACT -- SKILLS Admin tasks customer service email management calendar management web research cold calling cold emailing lead generation ATTRIBUTES Multi-tasker Reliable Professional Resourceful Fast-learner Positive Can-do attitude Results and Goal-Driven Adaptable Honest Punctual TOOLS USED Microsoft Office Vimeo Zoom Hubstaff IDSurvey Zoiper Webex Slack MS Teams CATI Tools GoHighLevel Circle.io JustCall DocuSign Stripe Shipstation Bill.com GetResponse ClickFunnels Shipstation Dropbox LimoAnywhere Canva Front Missive Hubspot ZoomInfo WordPress WORK EXPERIENCE SEO Content Writer LandC SEO Content Marketing - Utilized writing, proofreading, and editing skills to make error-free and engaging contents Completed thorough and informed research based on assigned topics Market Research Interviewer - SSI Philippines Inc. Conduct surveys and collect data using methods such as interviews, questionnaires, and public opinion polls Followed recommendations and established guidelines to complete surveys Followed scripts verbatim to gather unaided and unbiased responses Maintained professionalism and patience despite stressful work environment and negative respondent situations Cold Caller Direct Australian Client Call businesses under different industries in Australia to offer our product and services - Google Street View Follow script verbatim and manually code data in the system regarding the call Quality Assurance Supervisor - Dynata Global Oversaw training of new interviewers to promote equipped and qualified agents Evaluated calls between agents and respondents to assess performance and quality of the call Inspected finished surveys, making sure they are aligned with the company's quality standards Administration tasks, CRM and email management Student Support Representative 2022 Noelle Randall Coaching schedule and confirm students' appointment through phone call, text, or email assist coaching students on a daily basis (email, text, and phone) respond to GHL CRM questions and concerns from students assist in moderating virtual and live company events assist all coaching and student operations handle dispute cases and refunds 2022 Sales Associate CertaPro Painters cold calling and lead generation email management and LinkedIn management creating flyers for eblast, marketing, social media posting building contact lists, scraping Basic video editing for for company’s Bingo games Executive Assistant 2023 Urban Worldwide email management, calendar management data mining, lead generation daily updating of sales report assist the CEO with project-based tasks Create emails for eblast Content Writer | Admin Assistant Blue Buffalo Consulting Write SEO articles Verify datas Lead generation, cold emailing Administrative tasks Update citations 2024