Sheeda Merle

Twelve years ago, I found my passion in the customer service industry. I started as a Customer Service Agent and built my way up to become a Customer Service Supervisor.

I worked in a call center for a fast-paced account for seven years, primarily taking escalated calls to deal with upset customers, which leads to customer retention.

Four years ago, I decided to work from home and luckily got hired as a team lead to manage a customer service team doing email, chat, and phone support for an e-commerce company.

So, if you are looking for an all-around customer service staff with managerial and experience in training your customer service staff, I'm your guy.

P.S. I still have so much to say, so I will wait for you to set an interview.

Talk soon,

Sheeda