Shayne Rose Anilao

ANILAO, SHAYNE ROSE H. Address : 41-A P. Tuazon Street, Cubao, Quezon City,Philippines 1111 Contact Number : - Email Address :- OBJECTIVES To apply my knowledge and skills and to develop and maximize my potentials and capabilities for the success of the company PERSONAL DATA Date of Birth:July 11, 1986 Citizenship: Filipino Civil Status:Married Religion:Catholic EDUCATIONAL BACKGROUND Tertiary 2003 – 2006AMA Computer Learning Center Quezon City Business and Information Management Secondary 1999 – 2003Immaculate Conception Parish School St Michael St., Quezon City Primary 1993 – 1999 Immaculate Conception Parish School Lantana St., Quezon City WORK EXPERIENCES November 2015 – PresentTeam Leader Sykes Asia Inc. Makati City Responsibilities: 1. Manage workflow of the team 2. Do training for new hires 3. Communicate to the client regarding processes or any clarification 4. Ensure all process are being followed by the agents 5. Coaching agents especially those who need support in regards to processing August 2014 - November 2015 Subject Matter Expert Sykes Asia Inc. Makati City Responsibilities: 1. Escalation point for the team 2. Communicate to the client regarding processes or any clarification February 2013 - August 2014 Customer Service Representative Sykes Asia Inc. Makati City Responsibilities: 1. Process application of client applying an insurance 2. Do policy maintenance on client’s account as per request October 2012 – January 2013Business Process Service Alta Resources Pasig City Responsibilities: 1. Answer all client queries through email March 2012 – September 2012Fraud Analyst(Banco de Oro) Merchant One Pasig City Responsibilities: 1. Analyze and detect fraudulent transaction of our cardholders 2. Call client to confirm if suspicious transaction are valid or not. December 2011 – M arch 2012Merchant Specialist (Banco de Oro) Merchant One Makati City Responsibilities: 1. Visit each merchant and test all credit card terminals if they are working. 2. Do initial training for the staff regarding credit card transactions and fraud. November 2008 – November 2009 Merchant Specialist (Banco de Oro) Neo Card Business Solution Makati City Responsibilities: 1. Visit each merchant and test all credit card terminals if they are working. 2. Do initial training for the staff regarding credit card transactions and fraud. CHARACTER REFERENCES Ms. Lara May LamorenaAdmin Officer East Coast Fast Renewable Energy & Industrial Co- Mr. Jose Marie Fajardo Team Lead Sykes Asia Inc- Ms. Kriz Ann Marie EgarTeam Lead Sykes Asia Inc- This is to certify that the above information is true and correct to the best of my knowledge and belief ____________________ Shayne Rose H. Anilao