Sharon Okorakpo

OKORAKPO, OCHUKO SHARON SUMMARY A dedicated, ambitious and motivated individual who is a fast learner with excellent multi tasking skills, computer literacy and customer service focus. I am goal oriented, with excellent oral, written and listening communication abilities. Skilled in planning and achieving initiatives leading to desired goals of profitability, client acquisition and retention. I seek a career in a challenging environment where my skills and experiences will be put to great use and in turn generate sales and yields towards the growth and stability of the company. EXPERIENCE CUSTOMER SERVICE OFFICER (NYSC) – TEASY INTERNATIONAL COMPANY LIMITED, ABUJA FCT, ABUJA. 2019 Maintaining a positive, empathetic and professional attitude towards customers at all time and keeping records of customer interactions, transactions, comments and complaints. I adopted various steps and existing strategies to improve productivity. Scheduled regular meetings and decisions, executed extreme strategies on the development of a better work flow. Kept track of expenses and further predicted costs. Coordinated quality control to deliverable and hence measured the performance. Efficiently compiled and edited the reports from chamber proceedings. Accomplishments: • Researched, documented, wrote, and conveyed reports in an honest, ethical and objective standard. • Maintained confidential files, entered various information into the database records. • Exhibited great fast learning abilities and outstanding communication skills and was applauded. • Clear and strong communication skills and being able to convey information to others in simple and unambiguous way. • Attention to details and mastery of effective verbal and non-verbal communication. • The ability to solve problems in an effective and timely manner without any impediments. PERSONAL DETAILS Plot 507 Protea Close Mab Global Estate, Abuja. Mobile : -, -- BIO DATA Sex: Female D.O.B: February, 1996 Nationality: Nigerian PROFESSIONAL SKILLS Proficient in MS Office Multi-Tasking Skills Sharp Learning Abilities Great Team Player CORE COMPETENCIES • COMPUTER PROFICIENCY • TIME MANAGEMENT • TEAM PLAYER • JOB KNOWLEDGE • MULTI TASKING SKILLS • ADAPTABILITY • COMMUNICATION SKILLS • SHARP LEARNING • PROBLEM SOLVING • ABILITY TO WORK INDEPENDENT • STRONG PUBLIC RELATIONS CAPABILITY • CUSTOMER SERVICE FOCUS • STRATEGIC PLANNING AND TACTICAL EXECUTION CUSTOMER SERVICE AND OPERATION OFFICER – TEASY INTERNATIONAL COMPANY LIMITED ABUJA, 2019 - 2024 I constantly adopt various steps and existing strategies to improve productivity. Carried out background research and presented findings, produced documents, briefing papers, reports, and presentations. I maintained and recorded information and thus provided accurate reference documentation. I sent and documented mails and created social media content. Provided feedback on the efficiency of the customer service process. Adequately identified opportunities for improving processes and developed strategies to meet organizational goals. Accomplishments: • Provided numerous techniques to managing daily activities, commitments, and deliveries. • Improved on documents preparation with outstanding written and verbal communication and corresponded with clients and colleagues through email, telephone, or postal mail. • Developed working systems and procedures that improved the quality and efficiency with which information was produced. • Outstanding numerical skills which helped me to be more productive and resourceful. PROFESSIONAL TRAININGS/CERTIFICATION • RED CROSS MEMBER – THE NIGERIA RED CROSS SOCIETY, ABUJA. OCTOBER 2018 • CUSTOMER SERVICE OFFICER – TEASY INTERNATIONAL COMPANY LIMITED, ABUJA. JUNE 2019 - 2024 • INTERPERSONAL RELATIONS AND COMMUNICATION AT WORKPLACE - LIVING DREAMS WORLD CONCEPTS, ABUJA. FEBRUARY 2023 • TIME MANAGEMENT AND PERSONAL ORGANISATION - LIVING DREAMS WORLD CONCEPTS, ABUJA. FEBRUARY 2023 EDUCATION BACHELOR OF ARTS & SCIENCE IN INTERNATIONAL RELATIONS AND STRATEGIC STUDIES (SECOND CLASS HONOURS) Novena University, Ogume, Delta State. 2015 - 2018 SENIOR SECONDARY CERTIFICATE EXAMINATION Emmakes School, Warri, Delta State. 2010 - 2012 JUNIOR SECONDARY CERTIFICATE EXAMINATION Jomaro International School, Warri, Delta State. 2006 - 2009 PRIMARY SCHOOL LEAVING CERTIFICATE EXAMINATION Ojojo Primary School, Warri. 2002 - 2006 REFERENCES TEASY INTERNATIONAL COMPANY LTD