Sharon Efeti
Mbankomo, Cameroon
--Dedicated Customer Service Representative with more than 4 years of professional
experience and more than 2 years of experience in Data cleaning and Analysis.
Bilingual(in the English language and French language),Detail-oriented, proactive,
communicative, disciplined, skilled in multitasking.
Skilled in Microsoft Word, Microsoft Excel, Spreadsheets, R programming, SQL.
Sharon Efeti
Sharon Efeti
Mbankomo, Cameroon
- •-
EDUCATION
Customer Service, Customer Support And Customer Experience
Udemy
March 2025
● Customer service, support and experience.
● Politeness
● Promptness
● Proactive
● Time management
Google Data Analysis Program
-
● Data Analysis, Data visualisation, Data exploration.
Bachelor’s Degree In Law (Bsc In Law)
University of Buea
2019
● Studied in the English language.
● Graduated with a Second Class Degree.
● Researched on the Illegalities and Irregularities of Evidence in Proceedings.
French Language Proficiency Exam
DELF B2
2023
● Passed.
English Proficiency Test
IELTS
2023
● PASSED with grade C1
First Aid
Cameroon Red Cross
2018
● Passed
Advanced Level Certificate (“A” Level Certificate).
English High School, Yaoundé.
2014
● Passed.
Ordinary Level Certificate (“O” Level Certificate).
2012
English High School, Yaoundé.
● Passed.
WORK EXPERIENCE
Data Analyst At Etons Store
December 2023-December 2024
● Data Collection & Cleaning: Gathered, cleaned, and preprocessed data from
various sources to ensure accuracy and consistency.
● Data Analysis: Analyzed large datasets to identify trends, patterns, and insights
that support business decision-making.
● Reporting & Visualization: Created reports, dashboards, and visualizations to
present data findings clearly and effectively to stakeholders.
● Statistical Analysis: Applied statistical techniques and tools to interpret data, test
hypotheses, and derive meaningful conclusions.
● Data Modeling: Developed and implement data models to forecast trends and
support business strategies.
● Collaboration: Worked with cross-functional teams to understand business needs
and provide data-driven solutions.
● Database Management: Maintained and managed databases, ensuring data
integrity and optimal performance.
● Tool Proficiency: Used data analysis tools and software (e.g., Excel, SQL, Python,
R, Tableau, Power BI) to analyze and visualize data.
● Problem-Solving: Identified data-related problems and recommend solutions to
improve processes or business outcomes.
● Continuous Learning: Stayed updated on the latest data analysis techniques, tools,
and industry trends to enhance analytical skills.
Customer Service Representative At Etonds Store
January 2019- August 2023
● •Customer Support: Responded to customer inquiries via phone, email, or chat,
providing accurate and timely information.
● •Issue Resolution: Identified customer issues, troubleshoot problems, and provide
effective solutions to ensure customer satisfaction.
● •Product/Service Knowledge: Maintained a deep understanding of company
products and services to address customer needs efficiently.
● •Record Keeping: Documented customer interactions, maintain accurate records,
and track issues through resolution.
● •Conflict Management: Handled escalated issues or complaints calmly, working to
resolve conflicts and retain customer loyalty.
● •Order Management: Assisted with order processing, returns, and exchanges,
ensuring a smooth customer experience.
● Customer Relationship Building: Fostered positive relationships with customers,
ensuring a high level of satisfaction and encouraging repeat business.
● •Team Collaboration: Worked with team members and other departments to
address complex issues and improve service processes.
● •Multitasking: Managed multiple tasks simultaneously while maintaining a high
standard of service and attention to detail.
Volunteer At Centre For Human Rights And Democracy
Work-based training
Primary School Teacher At Blue Diamonds Academy
- - 2022
● Worked on the basics of the English language and the French language ( alphabets,
numbers, punctuation…etc).
● Taught subjects like Arithmetics, Civics…etc
● Taught pupils basic social principles and mannerisms.
● Taught pupils daily hygiene.
● Played games…
English Teacher And Disciplinarian At English High School Yaoundé
Secondary School Teacher-
● Made sure that rules and regulations of the institution are respected by all
students.
● Made sure to introduce and enforce rules of conducts on every student.
● Taught the construction of sentences and paragraphs in English.
● Taught nouns, pronouns, verbs, adverbs and other parts of a sentence intensively.
● Taught the dissertation process and the construction of an essay.
● Taught the procedure of making a speech and being audible and bold in public.
● Tauht picture and essay composition.
Legal Advisor At Études Maitre Tah.
2020 - 2021
● • Provided legal assistance (advise and guidance) to clients.
● • Assisted senior lawyers in management of cases and case files.
● • Attended court sessions.
● • Took part in legal meetings.
● • Aided in documentation and case review.
Intern At Cameroon Red Cross
In Theory and Practicals
2018
● Basic knowledge of the principles of the International Red Cross.
● General principles of first aid.
● Basic knowledge of Respiratory problems.
● Basic knowledge of skin problems.
● Immobilisation.
● Bandaging.
● Heimlich technique.
● Bouche-à-bouche.
● Etc.
Hostess For FECABOX( Cameroon Boxing Federation)Competition.
Hostess
● • Welcomed athletes in a friendly and composed manner.
● • Ascertained athletes’ lodging needs.
● • Answered questions relating to the event.
2016
● • Ensuring and maintaining a well-organised and safe professional environment
for athletes on and off the boxing ring.
● • Worked hand in gloves with other staff for the smooth running of the event.
Internship At Portio Jure Law Firm - Buea, Cameroon.
Intern.
2015
● • Was in charge of the reception and Management of case files.
● • Attended client meetings.
● • Attended court session.
● • Provided Legal advice and guidance.
PROJECTS
USER DATA INSIGHTS - BELLABEATS [Excel, Spreadsheets, R programming]
• Cleaned and analysed datasets effectively using spreadsheets, and Excel and R.
• Designed Visuals for multiple fitness datasets
• Visuals were effective at displaying user information and parameters, allowing
stakeholders to understand data more and make informed decisions.
SALES INSIGHTS[Excel, Spreadsheets,R,SQL]
• Cleaned datasets and designed a Dashboards to comprehend sales trend.
• Dashboard was effective at displaying sales trend of Sports accessories allowing
stakeholders make informed decisions.
• Insights could help increase distribution and sales of accessories in the next month.
BIKE PURCHASERS’ INSIGHTS[Power BI, SQL, R programming, Excel]
• Cleaned Datasets effectively and meticulously.
• Designed Dashboards effectively displaying various trends and categories of purchasers.
• Dashboards effectively helped major stakeholders in making informed decisions.
• Analysis could improve sales in the next quarter.
SALES INSIGHTS - Brick & Motor Business[Power BI/ SQL]
• Designed a PowerBI dashboard to understand AtliQ hardware sales trend.
• Final Dashboard effectively displayed sales trend at AtliQ Hardware, allowing
stakeholders to understand data and make decisions.
• Final Analysis could help increase sales by 10%.
CUSTOMER REVIEWS INSIGHTS- Etons Store[Google forms, Zoho, Spreadsheets,
Excel]
• Entered rates and reviews on spreadsheets to critically analyse them.
• Used designed Spreadsheet to classify reviews according to rate.
• Meticulously cleaned and analysed review data to provide insights.
• Presented Insights and recommendations that led to informed decision -making and
increased sales by 30%.
DEVELOPED STRATEGY FOR QUICK RESOLUTION OF CUSTOMER COMPLAINTS
WHICH LED TO 20% REDUCTION OF COMPLAINT RESOLUTION TIME[Google
Forms]
• Used Google forms to create survey and emailed to customers of business.
• Survey results were used to improve on complaint resolution strategy and general
strategy.
• Automatic response to customers upon complaint email assuring them that their query
will be resolved.
• Strategy led to less complaint resolution time and effective team work and
communication.
HARD SKILLS
● AI mindset.
● PC proficiency( Microsoft Office proficiency).
● Analytical reasoning.
● Advocacy.
● Case analysis.
● Documentation and research.
● Persuasive communication.
● Written and oral communication in English and French.
● Creativity.
● Critical thinking.
● Data design.
● Data Analysis.
● Data Visualization(Data viz).
● Presentation.
● Data strategy.
● Technical mindset.
● Event coordination
SOFT SKILLS
● Adaptability.
● Time management.
● Teamwork.
● Problem-solving skills.
● Inductive and deductive reasoning.
● Compassion.
● Curiosity.
● Resilience.
● Detail-oriented.
● Technological knowledge.
● Understanding context.
