Sharmin Arizala

613 Halcon St., Brgy. Malamig Mandaluyong City, 1550-(- SHARMIN R. ARIZALA To be part of a company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills. EXPERIENCE EDUCATION October 2017 - July 2020 Concentrix Eservices Specialist Bachelor in Elementary Education Manage all customer facing technology including but not limited to: internet banking, mobile banking, bill payment and alerting services. Business eservices technologies including internet banking and mobile banking. July 2015 - August 2017 Millennium 1 Solutions Customer Service Associate Handle client complaints and assist with the resolution of financial issues. Conduct review of clients’ financial performance to determine the need for credit limit adjustment. Provide sales offers for financial products such as credit card upgrade and insurance policies. September 2014 - January 2015 Accenture Customer Service Associate Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Diagnose and resolve technical hardware and software issues involving internet connectivity, texting and calling. Northwest Samar State University 2014 ACHIEVEMENTS Eservices Top Gun Concentrix 2020 Cum Laude Northwest Samar State University 2014 SKILLS Excellent Oral Communication and Writing Skills Proficiency in Microsoft Office Strong Interpersonal skills Virtual Assistant Team Oriented REFERENCES VAAN YNGWEI GUINTU Concentrix | Unit Manager - MARIQUEL HERNANDEZ M1S | Team Lead - DIOSDADO MARIBOJOC NwSSU | Registrar -/- I hereby certify that the above information is true and correct to the best of my knowledge and belief.