Sharla Helgeton

Sharla Helgeton is an experienced program manager and administrative professional with over seven years of expertise in overseeing operations, staff coordination, and strategic program implementation in the child and youth care sector. She excels in team leadership, compliance management, documentation, and process optimization, ensuring that programs run efficiently and effectively.

As a Program Manager at a not for profit organization, Sharla managed day-to-day operations, ensuring service delivery aligned with organizational goals. She led a team of Family Support and High-Risk Youth Workers, handling hiring, onboarding, and staff training to maintain high-quality service standards. Her role involved developing and executing strategic initiatives, monitoring program effectiveness through data analysis, and ensuring compliance with regulatory requirements. She also maintained detailed documentation and reporting for audits and internal reviews.

In addition to management responsibilities, Sharla has extensive experience in administrative coordination and procedural development. She has organized and facilitated professional training sessions, developed internal policies, and managed inter-agency collaborations to streamline workflows and enhance service delivery. She is highly proficient in record-keeping, report writing, and using assessment tools (such as ASQs) to track client progress and program impact.

Prior to her managerial role, she worked as a Family Support Worker and Home Support Worker, where she was responsible for maintaining case files, developing service plans, and leading professional meetings. She also supervised practicum students, providing mentorship and guidance on administrative and client-service best practices.

Sharla’s background includes a Bachelor of Child and Youth Care from MacEwan University with coursework in law and social services, assessment and intervention, and professional documentation. She has pursued ongoing professional development.

With a keen eye for process efficiency, team coordination, and compliance oversight, Sharla thrives in administrative and operational roles that require both leadership and attention to detail. She is seeking opportunities where she can apply her expertise in program administration, staff training, and procedural development to support organizations in achieving their mission effectively.