Shariz Mae Detera Atienza

ATIENZA, SHARIZ MAE D. Block-12 Lot-18 Phase C-1 Brgy. Mulawin Francisco Homes 1 San Jose Del Monte, Bulacan Cell Phone #- Email Address:- CAREER OBJECTIVE I’m looking forward to gain more experience and enhance more of what I’ve learned and to also share my skills and knowledge from my past experiences. PERSONAL INFORMATION DATE OF BIRTH: March 16, 1997 CIVIL STATUS: Single AGE: 26 years old PLACE OF BIRTH: San Jose Del Monte Bulacan NICKNAME: Sha GENDER: Female MOTHER: Salvacion D. Atienza. OCCUPATION: Housewife FATHER: Joselito Lim. Atienza OCCUPATION: Tricycle Driver RELIGION: Roman Catholic SKILLS/ AREA OF EXPERTISE Customer Service Representative Customer Retention Customer Sales  Email support  Chat support Inbound and Outbound call handling Booking reservation/ orders Scheduling calendar availability  Tracking orders Billing and Payment process Navigating accounts Flexible Fast learner Professional to my work ethic Responsible Patient Trustworthy A team player Good listener  Empathetic  TOOLS Zendesk Kustomer Portal CLipper Ujet Slack Skype Google Calendar Google Drive WORK EXPERIENCE April 2021- April 2023 Outdoorsy   Customer Service Representative  Handled customer inquiries through Inbound and Outbound calls, email and chat for RV and trailer reservations.to guide them how to visit and navigate the website on their end to browse available vehicles on the website. Helped the guest to book a reservation and to set expectations on what they need to complete and to provide the breakdowns of their charges and when the next payments will be. Helped the host to set up their account to be more appropriate and enticing to the guest to book a reservation with their Rv’s or trailer.  Helped the guests to complete their driver’s verification. Give them instructions on how to start the process and what information they need to upload to be verified. Once they are verified the trip will be insured. Guaranteed to provide customer satisfaction by efficiently resolving their concerns. May 2017- April 2021 Teleperformance  Customer Service Representative / Sales and Retention Handled inbound calls for those customers who would like to inquire about the products, ask probing questions to the guest like what’s their skin type so I can recommend products that suit them. Customer retention to retain customer’s accounts and explain the benefits and discounts and give them options like postponing their account for now or if the product did not work for them to recommend another product that they can try for free.  Customer sales to recommend and upsell products to our dear customers to make sure that they are aware of the benefits and advantages of using our products Helped customers to book orders and to track orders for them. Provided instructions on how to use the products. Helped customers to settle their payments and provide them with receipts. Helped customers to update their account information. Guaranteed to provide customer satisfaction by efficiently resolving their concerns. EDUCATION First City Providential College  Bachelor of Elementary Education Major in Pre-school -)