SHARIE B. PEREZ
mssharieperez | - |-Personal Information
Birthday: May 10, 1999
Sex: Female
Civil Status: Single
Nationality: Filipino
Education
Partido State UniversityGoa, Camarines Sur
BA Political Science2015 - 2019
UnboundService Scholar
Association of Political ScienceGeneral Secretary
Work Experience
ePerformax Contact Centers Mar 2019 - Jan 2021
Limitation and Security Team (PayPal)
Prevented identity theft for over thousands of customers by analyzing account data and putting in necessary limitation on each suspected accounts.
Resolved over 1000 disputes and claims during my tenure saving the company thousands of dollars on financial loss.
JP Morgan Chase and Co. Mar 2021 – Oct 2021
Collection Specialist II
Designed payments plans for each client that is best suited for them and the company, significantly reducing number of overdraft accounts from closing.
Managed over 60 inbound and outbound calls per day, providing successful solution in a polite manner to ensure client retention.
Licenses/ Certification
ePerformax Training Center
Global Communication Training (April 2019)
Course Belt Learning Inc.
Social Media Management (October 2021)
Copywriting Course (October 2021)
Skills
English and Communication Proficiency (C2)
GSuite/MS office proficient
Attention to Detail
Active listening
Computer Skills
