Shantoi Bowlin

SHANTOI BOWLIN OPERATIONS PROFESSIONAL EXPERIENCE Teletopia | 2019 - 2021 Client Contact Representative Handled inbound calls to help each client with various tasks. SUMMARY Communicating via email. Appen Global | 2021 - 2023 Reliable and organised Operations professional with strong experience in event setup logistics, customer service, and administrative support. Skilled at managing schedules, coordinating teams, and ensuring smooth on-site execution. Known for professionalism, clear communication, and delivering seamless client experience. Transcriptionist / QA Grader As a Transcriptionist, I accurately converted audio into clean, readable text while adhering to strict formatting and style guidelines. In my role as a QA Grader, I evaluated transcripts for quality, consistency, and compliance, offering constructive feedback to enhance team performance. Contiuum Global Solutions | 2024 Customer Care Representative I provided timely and professional support to customers, resolving inquiries with empathy and efficiency. My role involved handling calls, emails, and chats while maintaining a positive brand image. SKILLS AV Montage Ltd | 2024 - Present Vendor & Crew Management Client Communication & Audio Vsual Office Administrator Support I manage administrative tasks such as Quote & Invoice Preparation scheduling, quotations & invoices. I Schedule Organisation coordinate with clients and vendors to Problem Resolution & Issue ensure smooth planning and execution of Management each event. Booking & Service Inquiries EDUCATION Team Collaboration Herbert Morrison Technical High School | Class of 2009 Main Focus - Visual & Performing Arts iCreate Institute Understanding Data E-Learning | 2012 English Language - Grade 2 Resource Allocation CONTACT A: Paradise Norwood, Montego Bay, St. James P: - E: -