Shannoy Eccleston

Shannoy Eccleston Hardworking individual with proven ability to solve problems and Front Office Agent demeanor and professionalism. Remarkable knowledge with POS provide superior customer service. Exceptional communicator, service-oriented with thinking skills to handle stressful events in a high volume work environment while resolving issues with a calm software and Excel which improve check in/ checkout process. Work History 2024-03 Current Concierge Agent Ocean Coral Spring/Ocean Eden Bay, Jamaica, Mountain Spring Bay, Falmouth, Trelawny Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Contact Register arriving guests and assign rooms Address and receive payments Bounty Hall, Falmouth, Make, confirm, cancel and change reservations Trelawny, 00000 Promptly and courteously attend to telephone Phone calls and text messages, directing as Process guests' departures, calculate charges appropriate. - E-mail 2023-02 - Intern & Trainee Front Office Agent - 2024-01 St Louis Union Station Hotel, Curio Collection by om Hilton, United States, Missouri, St, Louis Navigate the OnQ and Kipsu system Websites, Portfolios, Profiles Greet and welcome guest to check in Provide information about hotel facilities Handling guest complain and request Prepare documents and keys required for live: shannoyeccleston registration Register arriving guests and assign rooms Skills Process guests' departures, calculate charges and receive payments. Proficient in all Microsoft applications Critical thinking skills Strong interpersonal skills Punctuality and efficiency 2019-12 - Privilege Concierge Agent 2023-01 Ocean Coral Spring/Ocean Eden Bay, Jamaica, Mountain Spring Bay, Falmouth, Trelawny Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Register arriving guests and assign rooms Process guests' departures, calculate charges Ability to work under and receive payments pressure Make, confirm, cancel and change reservations Promptly and courteously attend to telephone Exceptional customer and calls and text messages, directing as personal service skills appropriate. Invoice and payments skills - Customer service expertise Arrival Hostess Iberostar Rose Hall Resort & Spa(Vacation Club), Jamaica, Lilliput, Montego Bay, St. James Greeting every guest upon arrival Personal Assistance Assisting guest to the front desk to check in the hotel Travel Arrangements Booking dinner reservations for guest Doing courtesy calls to guest Calendar Management Provide information about hotel facilities Handling guest complain and request Cross-cultural sensitivity Provide information on hotel facilities and services. Foreign language fluency 2017-06 Concierge software 2017-09 knowledge Park Cashier (J1 Work & Travel) Broadway Grand Prix, United States, Myrtle Beach, South Carolina Counted money in cash drawers at beginning Effective problem solving and end of shifts to maintain accuracy. Welcomed customers and helped determine Strong Work Ethic their needs. Maintained a balanced cash drawer, ensuring Team Supervision accurate accounting at the end of each shift. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Education 2017-06 Diploma: Arts & Business Montego Bay Community College - Alice Eldermire Drive, Montego Bay, St. James References Staci Simpson, HR Director, St Louis Union Station Hotel, Curio Collection by Hilton-Missouri, -,- Bishop Gregory Haughton, Minister of Religion, Bounty Hall, Trelawny, - Certifications AHLA-Certified Guest Service Professional & Front Desk Representative Team Jamaica Certificate-TPDCo Service Excellence Training Certificate Sexual Harassment Sensitization Session Certificate Best attendance and Punctuality, HEART NTA Hospitality Guest Service Practitioner Level 1, HEART NTA Hospitality Supervisor Level 4