Shannoy Eccleston

Hi, I’m Shannoy Eccleston — a dedicated and service-driven hospitality professional with over 5 years of experience in guest relations, front desk operations, concierge services, and virtual support. I’ve worked with top-tier hotels and resorts both in Jamaica and the U.S., including the Ocean Coral Spring/Ocean Eden Bay and Hilton’s Curio Collection.

I specialize in delivering exceptional guest experiences through clear communication, efficient problem-solving, and attention to detail. I’m proficient in Microsoft Office, POS systems, OnQ, Kipsu, and various concierge platforms, and I’m comfortable managing reservations, handling guest concerns, and organizing travel arrangements — both on-site and remotely.

Known for my punctuality, professionalism, and people-first approach, I’m now focused on bringing my skills into remote roles where I can support teams and clients virtually with the same energy and excellence.