Shannon L. Pfaff
Brockesstr. 58 Luebeck, Germany 23554 | P: - |-
EXPERIENCE
Leafy Legal Services – Remote
Talent Manager
June 2019 – Present
• Recruited and interviewed candidates for multiple roles in the Marketing, Sales, Finance, and Legal
departments using Linkedin, Indeed, Glassdoor, and email
• Directed onboarding training for all new employees and managed terminations and offboarding processes
• Built and developed HR processes and procedures directly with CEO and COO and oversaw implementation
and projects utilizing G-Suite, BambooHR, Bitrix24, Toggl, etc.
Berlitz – Luebeck, Germany
Business English Trainer
Aug 2017 – Present
• Developed interview strategies and engaged in mock interviews to prepare students for interviews spoken in
English
• Trained students on how to properly structure their resumes and cover letters in English
• Prepared English lesson plans in line with the Berlitz curriculum: Planned English lessons to meet curriculum
standards.
• Modified assignments and activities to meet the learning needs of individual students – Identified and sorted
into small, similarly skilled groups.
• Classroom management: Prepared English classroom and coursework materials, homework assignments,
and handouts. Prepared course work and planned class sessions.
• Evaluated the students’ class work and assignments: Regularly provided students with feedback.
Royal Legal Solutions – Remote
HR Assistant
June 2018 – Feb 2019
• Recruited and interviewed candidates for open positions in all departments such as Sales, Marketing, Legal,
Finance, Human Resources, and Production using multiple job portals such as LinkedIn, Upwork, Indeed,
Glassdoor, etc.
• Wrote contracts for new hire’s in compliance with international employment as well as independent
contractor laws and directed onboarding training for all new employees
• Played a key role in building and developing HR processes and procedures directly with the Director of HR
and oversaw implementation and projects utilizing programs such as G-Suite, BambooHR, Trello,
Confluence, 15Five, and more
Mavrik European Windows – Remote
Virtual Operations Manager
Jan 2017 – July 2017
• Created their HR systems and company intranet and designed the company’s first Confidentiality and
Independent Contractor Agreements in compliance with local, state, country, and international employment
laws.
• Created a comprehensive recruiting process to move recruiting from executive management to HR in order
to open more opportunities to grow the company in other areas.
• Led the company’s onboarding process
Digital Altitude – Remote
Training and Reporting Specialist
Oct 2016 – June 2017
• Built departmental onboarding training in the customer support department. Utilized programs such as Podio
and Skype for efficiency and provided video conference training via Skype screen share.
• Developed the training tracking system to ensure that all team members completed the necessary training to
be successful in their roles as well as to use as a metric to measure areas in need of improvement.
• Conducted weekly expense reporting for the Direct of Customer Service in order to ensure that the customer
service department stayed within budget.
MOBE – Remote
Interim Director of HR
HR Supervisor
Aug 2016 – Oct 2016
July 2015 – Aug 2016
HR Assistant
Feb 2015 – July 2015
• Oversaw the Kuala Lumpur, Malaysia office which housed a 34-staff in-house support team in addition to the
180+ virtual workforce and led a team of 4 direct reports within the HR division.
• Recruited and interviewed candidates for open positions within the company in all departments including
Sales, Marketing, Events, Finance, Customer Support, IT, Legal, and Executive Management through
multiple job portals such as LinkedIn Recruiter, Upwork, Company Website, Indeed, ZipRecruiter, etc.
• Led onboarding training for all new employees
• Led reporting and analytics projects utilizing programs such as G-Suite, Natural HR, Ontraport, etc.
• Negotiated contracts for new hire’s in compliance with international employment as well as independent
contractor laws for both virtual and onsite team members.
• Worked directly with the Employer of Record to ensure compliance with Malaysian employment laws
regarding gainful employment for onsite employees in addition to negotiation of benefits packages, vacation
time, health insurance, etc.
• Managed payroll over in several areas with different payroll schedules for the onsite employees, independent
contractors, and Upwork freelancers to ensure precise and timely payouts.
• Handled terminations and provided conflict management to ensure that the company and staff needs were
being met in addition to lowering redundancies
LEADERSHIP
MOBE - Remote
Interim Director of HR, HR Supervisor, HR Assistant
Feb 2015 – Oct 2016
• Increased team by 58% by implementing strong and effective strategies to recruit, train, and retain high
quality team members.
• Developed a new onboarding procedure. Reduced onboarding time from 3-5 days to within 48 hours.
• Promoted three times with increasing managerial and strategic responsibility awarded through
promotions and raises.
EDUCATION
Gateway Community College – New Haven, CT, USA
Associates of Arts & Sciences, Liberal Arts; Cumulative GPA: 3.0
Charter Oak State College – New Britain, CT, USA
B.S. Psychology; Completed 90 credits toward bachelor’s degree in Psychology
May 2011
Sept 2011-Feb 2013
ADDITIONAL
Technical: Advanced in HRIS, ATS, BambooHR, G-Suite, Zoom, Linkedin Recruiter; Proficient in Microsoft
Office 365, Skype for Business
Languages: Fluent in English; Conversational Proficiency in German
Certifications & Training: TKT 1, 2, 3 & YL (Cambridge Teaching Certification)
