Shannon Pfaff

Over the past 10+ years I have been working in the HR & Recruiting industry as well as Sales, Marketing, Customer Support, and Virtual Assisting. My collective skills and native English speaking capabilities allow me to be a valuable asset to any company. The skills that I possess are applicable in the following areas:

HR & Recruiting:

• Full stack recruiting such as candidate sourcing, CV Resume screenings, pre-screening calling, interviewing, prepping candidates on company culture and position expectations
• Developing enticing job postings to attract top talent and using Social Media platforms such as Linkedin, Facebook, and Pinterest for Marketing and Recruiting assignments
• -Interviewing entry level to C-Level executives across multiple departments such as Business Development, Sales, Marketing, Customer Support, Finance, etc.
• Vendor and employment contract development and execution
• Conduct onboarding and training sessions for new hires ensuring full understanding of company systems, processes, policies, and procedures.
• Complete payroll review and submissions on a weekly, bi-monthly, and monthly basis for over 40+ employee staff, 60+ hourly freelancers, and 20+ independent contractors
• Experienced with using and working with EOR's.
• Managing HRIS and making sure all staff information is documented, secure, and fully up to date - as well as compiling reports to use data to identify retention and turn over trends within the company in order to identify areas of improvement.
• Project Management skills by development and execution of team training sessions, developing processes for hiring policies with creation of step by step tutorials in written, video, and slideshow formats, creation of forms for efficient communications, and use of project management tools such as Trello, Wunderlist, and Monday as well as task delegation to make sure that projects are executed and finished in a timely manner and ensuring to hit company deadlines. Developed tutorial scripts, FAQ’s, emails and communication briefs.

Sales, Marketing, & Customer Support:

• Demonstrate professional and courteous business acumen in both written and verbal communications
• Developed tutorial scripts, FAQ’s, emails and communication briefs for telemarketing, email marketing, and social media marketing initiatives.
• Experienced user of CRM systems such as ZOHO, OAP, VanillaSoft, etc.
• Wrote targeted content email marketing campaigns in the health and Human Resources sectors
• Managed, provided direction and final approval for email campaign list pull specification and upload list into company ESP and CRM systems where applicable.
• Recruited new business.
• Managed all transactional emails and triggered email campaigns in StreamSend
• Managed email marketing process - including copywriting and deployment through our ESP
• Native English speaker with excellent Proofreading and Editing skills

Other Skills:

• Google Apps for Business: Docs, Spreadsheets, Slides, Forms, Admin, etc.
• Microsoft Office: Word, Excel, PowerPoint, OneNote
• Skype, Zoom, Phone Calls, Screen Sharing, etc.
• Data Entry